{"id":6017,"date":"2024-06-08T23:29:17","date_gmt":"2024-06-08T20:29:17","guid":{"rendered":"https:\/\/convoplus.com\/?page_id=6017"},"modified":"2024-08-12T17:46:10","modified_gmt":"2024-08-12T14:46:10","slug":"tk-poc","status":"publish","type":"page","link":"https:\/\/convoplus.com\/tr\/tk-poc\/","title":{"rendered":"Turkish Airlines"},"content":{"rendered":"<div class=\"mkdf-row-grid-section-wrapper \"  ><div class=\"mkdf-row-grid-section\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1543250386423 mkdf-grid-lines-light\" ><div class=\"wpb_column vc_column_container vc_col-sm-6 vc_col-lg-offset-0 vc_col-lg-3 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 40px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"wpb_widgetised_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"widget widget_search\"><form role=\"search\" method=\"get\" class=\"mkdf-searchform searchform\" id=\"searchform-990\" action=\"https:\/\/convoplus.com\/tr\/\">\n\t<label class=\"screen-reader-text\">Search for:<\/label>\n\t<div class=\"input-holder clearfix\">\n\t\t<input type=\"search\" class=\"search-field\" placeholder=\"Search...\" value=\"\" name=\"s\" title=\"Search for:\"\/>\n\t\t<button type=\"submit\" class=\"mkdf-search-submit\">\n            <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"16\" height=\"17\" x=\"0px\" y=\"0px\"\n                 viewBox=\"0 0 16 16\" style=\"enable-background:new 0 0 16 16;\" xml:space=\"preserve\">\n                            <path class=\"st0\" d=\"M15.9,15.1l-4.4-4.4c1-1.2,1.6-2.7,1.6-4.2c0-1.7-0.7-3.4-1.9-4.6C9.9,0.7,8.3,0,6.5,0C4.8,0,3.1,0.7,1.9,1.9\n                C0.7,3.1,0,4.8,0,6.5c0,1.7,0.7,3.4,1.9,4.6c1.2,1.2,2.9,1.9,4.6,1.9c1.6,0,3.1-0.6,4.2-1.6l4.4,4.4c0.1,0.1,0.2,0.1,0.4,0.1\n                s0.3,0,0.4-0.1C16,15.7,16,15.3,15.9,15.1z M2.6,10.4C1.6,9.4,1,8,1,6.5c0-1.5,0.6-2.9,1.6-3.9S5.1,1,6.5,1s2.9,0.6,3.9,1.6\n                c1,1,1.6,2.4,1.6,3.9c0,1.5-0.6,2.9-1.6,3.9c-1,1-2.4,1.6-3.9,1.6S3.7,11.5,2.6,10.4z\"\/>\n            <\/svg>\n        <\/button>\n\t<\/div>\n<\/form><\/div><div class=\"widget mkdf-separator-widget\"><div class=\"mkdf-separator-holder clearfix  mkdf-separator-center mkdf-separator-normal\">\n\t<div class=\"mkdf-separator\" style=\"border-style: solid\"><\/div>\n<\/div>\n<\/div><div class=\"widget widget_media_image\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/thy-logo-300x300.png\" class=\"image wp-image-6133  attachment-250x250 size-250x250\" alt=\"\" style=\"max-width: 100%; height: auto;\" srcset=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/thy-logo-300x300.png 300w, https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/thy-logo-150x150.png 150w, https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/thy-logo-768x768.png 768w, https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/thy-logo-12x12.png 12w, https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/thy-logo-650x650.png 650w, https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/thy-logo.png 900w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/><\/div><div class=\"widget mkdf-separator-widget\"><div class=\"mkdf-separator-holder clearfix  mkdf-separator-center mkdf-separator-normal\">\n\t<div class=\"mkdf-separator\" style=\"border-style: solid;margin-bottom: -3px\"><\/div>\n<\/div>\n<\/div><div class=\"widget widget_text\"><div class=\"mkdf-widget-title-holder\"><h6 class=\"mkdf-widget-title\">Size Nas\u0131l Yard\u0131mc\u0131 Olabiliriz?<\/h6><\/div>\t\t\t<div class=\"textwidget\"><div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 juice:w-full juice:items-end overflow-x-auto gap-2\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"acc3d56b-a83d-4f20-bde6-2796aa457174\">\n<div class=\"flex w-full flex-col gap-1 juice:empty:hidden juice:first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert dark\">\n<p>Sorular\u0131n\u0131z veya destek talepleriniz i\u00e7in bizimle ileti\u015fime ge\u00e7mekten \u00e7ekinmeyin.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_border_width_4 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span  class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span  class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul>\n<li><strong>Yetkili<\/strong>: <a href=\"https:\/\/www.linkedin.com\/in\/tunceremre\/\" target=\"_blank\" rel=\"noopener\">Emre Tuncer<\/a><\/li>\n<li><strong>E-posta<\/strong>: emre@convoplus.com<\/li>\n<li><strong>Cep<\/strong>: +90 542 268 18 18<\/li>\n<li><strong>Tel<\/strong>: +90 850 244 40 40<\/li>\n<\/ul>\n<p>M\u00fc\u015fteri ili\u015fkileri ve e\u011fitimler ile ilgili sorular\u0131n\u0131z i\u00e7in:<\/p>\n<ul>\n<li><strong>Yetkili<\/strong>: Mutlu Ye\u015filtepe<\/li>\n<li><strong>Cep Tel<\/strong>: +90 505 704 37 67<\/li>\n<\/ul>\n<p>Yapay zeka ve IQ-PLUS raporlama teknolojilerimizle ilgili teknik sorular\u0131n\u0131z i\u00e7in:<\/p>\n<ul>\n<li><strong>Yetkili Dan\u0131\u015fman<\/strong>: <a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/Betul-Ay-Yapay-Zeka.pdf\" target=\"_blank\" rel=\"noopener\">Do\u00e7. Dr. Bet\u00fcl Ay<\/a><\/li>\n<li><strong>Cep Tel<\/strong>: +90 552 267 40 42<\/li>\n<\/ul>\n<hr \/>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_border_width_4 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span  class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span  class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div class=\"vc_btn3-container vc_btn3-inline vc_custom_1718581392641\" ><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-color-juicy-pink\" href=\"https:\/\/demo.convoplus.com\/\" title=\"\" target=\"_blank\">\u27a4 ConvoPLUS - DEMO (Giri\u015f)<\/a><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1718133240929\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>\u27a4 <strong>Username:<\/strong> demo@thy.com<\/p>\n<p>\u27a4<strong> Pass:<\/strong> 1453Thy#<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_border_width_4 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span  class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span  class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong><a href=\"https:\/\/we.tl\/t-DqGcJOGUgH\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/we.tl\/t-DqGcJOGUgH&amp;source=gmail&amp;ust=1718676224433000&amp;usg=AOvVaw3n-5284XdmSCCOeUs9HP3k\">POC D\u00f6k\u00fcmanlar\u0131 (Full Ar\u015fiv) \u0130ndir<\/a><\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_border_width_4 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span  class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span  class=\"vc_sep_line\"><\/span><\/span>\n<\/div><div class=\"vc_empty_space\"   style=\"height: 40px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-0 vc_col-lg-9 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0\"><div class=\"vc_column-inner vc_custom_1543250471067\"><div class=\"wpb_wrapper\"><div class=\"mkdf-accordion-holder mkdf-ac-default  mkdf-accordion  clearfix\">\n\t<h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">\u2757<\/span>\n        <span class=\"mkdf-accordion-label\">INFO<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">HO\u015e GELD\u0130N\u0130Z<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Bu web sitesi, POC s\u00fcreci i\u00e7in \u00f6zel olarak olu\u015fturulmu\u015ftur. Sayfada, geli\u015fmi\u015f Sosyal-CRM teknolojisi olan <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong> hakk\u0131nda detaylar, talep edilen iki raporla ilgili i\u00e7erikler ve d\u00f6k\u00fcmanlar bulunmaktad\u0131r. T\u00fcm i\u00e7erikler, videolu ve uygulamal\u0131 olarak sunulmu\u015ftur.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">A<\/span>\n        <span class=\"mkdf-accordion-label\">RAPOR<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Business Class - THY (26 MAYIS)<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"Business Class - THY(Kriz Rarporu)\" src=\"https:\/\/player.vimeo.com\/video\/959817593?h=cfb70e26bb&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"619\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"color: #ff0000;\"><strong>PDF \u0130ndir:\u00a0<\/strong><\/span> <a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/Business-Class-THY.pdf\">Business Class &#8211; THY<\/a><\/p>\n<p><span style=\"color: #ff0000;\"><strong>Ek Analiz &#8211; CSV:\u00a0<\/strong><\/span> <a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/THY-1000-Keyword-Analizi-TOPICS-.csv\">THY-1000 Keyword Analizi &#8211; TOPICS<\/a><\/p>\n<p><strong><span style=\"color: #ff0000;\">Yapay Zeka &#8211; Kullan\u0131c\u0131 Bazl\u0131 K\u00fcf\u00fcr:\u00a0<\/span><\/strong> <a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/all_users_kufur_details.csv\">Kullan\u0131c\u0131 Listesi (K\u00fcf\u00fcrbaz)<\/a><\/p>\n<p><strong><span style=\"color: #ff0000;\">Yapay Zeka &#8211; K\u00fcf\u00fcr(Top 50):\u00a0<\/span><\/strong> <a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/top_50_kufur_users_details.csv\">K\u00fcf\u00fcr TOP 50<\/a><\/p>\n<p><span style=\"color: #ff0000;\"><strong>Veri Seti (Full):\u00a0 <\/strong><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/THY-26-Mayis-15-XLS.zip\">THY &#8211; Business Class (15 XLS)<\/a><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h6 style=\"text-align: left\" class=\"vc_custom_heading\" >Veri Seti - 1 (ltd)<\/h6><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"ead-preview\">\n<div class=\"ead-document\" style=\"position: relative;padding-top: 90%;\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fconvoplus.com%2Fwp-content%2Fuploads%2F2024%2F06%2FTHY-OR-Turk-Hava-Yollari-OR-%40TurkishAirlines-OR-Turkish-Airlines-OR-%40TK_HelpDesk-OR-%40TK_TR-OR-%40BilalEksiTHY-OR-%40yhyustun-OR-%40TVForgtr-OR-%40OA_BAK-langtr.xlsx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div>\n<p class=\"embed_download\"><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/THY-OR-Turk-Hava-Yollari-OR-@TurkishAirlines-OR-Turkish-Airlines-OR-@TK_HelpDesk-OR-@TK_TR-OR-@BilalEksiTHY-OR-@yhyustun-OR-@TVForgtr-OR-@OA_BAK-langtr.xlsx\" download>\u0130ndir [2.37 MB] <\/a>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h6 style=\"text-align: left\" class=\"vc_custom_heading\" >Veri Seti - 2 (ltd)<\/h6><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"ead-preview\">\n<div class=\"ead-document\" style=\"position: relative;padding-top: 90%;\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fconvoplus.com%2Fwp-content%2Fuploads%2F2024%2F06%2FTHY-OR-Turk-Hava-Yollari-OR-%40TurkishAirlines-OR-Turkish-Airlines-OR-%40TK_HelpDesk-OR-%40TK_TR-OR-%40BilalEksiTHY-OR-%40yhyustun-OR-%40TVForgtr-OR-%40OA_BAK-langtr-1.xlsx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div>\n<p class=\"embed_download\"><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/THY-OR-Turk-Hava-Yollari-OR-@TurkishAirlines-OR-Turkish-Airlines-OR-@TK_HelpDesk-OR-@TK_TR-OR-@BilalEksiTHY-OR-@yhyustun-OR-@TVForgtr-OR-@OA_BAK-langtr-1.xlsx\" download>\u0130ndir [2.45 MB] <\/a>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h6 style=\"text-align: left\" class=\"vc_custom_heading\" >Veri Seti - 3 (ltd)<\/h6><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"ead-preview\">\n<div class=\"ead-document\" style=\"position: relative;padding-top: 90%;\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fconvoplus.com%2Fwp-content%2Fuploads%2F2024%2F06%2FTHY-OR-Turk-Hava-Yollari-OR-%40TurkishAirlines-OR-Turkish-Airlines-OR-%40TK_HelpDesk-OR-%40TK_TR-OR-%40BilalEksiTHY-OR-%40yhyustun-OR-%40TVForgtr-OR-%40OA_BAK-langtr-2.xlsx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div>\n<p class=\"embed_download\"><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/THY-OR-Turk-Hava-Yollari-OR-@TurkishAirlines-OR-Turkish-Airlines-OR-@TK_HelpDesk-OR-@TK_TR-OR-@BilalEksiTHY-OR-@yhyustun-OR-@TVForgtr-OR-@OA_BAK-langtr-2.xlsx\" download>\u0130ndir [1.33 MB] <\/a>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h6 style=\"text-align: left\" class=\"vc_custom_heading\" >Veri Seti - 4 (ltd)<\/h6><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"ead-preview\">\n<div class=\"ead-document\" style=\"position: relative;padding-top: 90%;\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fconvoplus.com%2Fwp-content%2Fuploads%2F2024%2F06%2FTHY-OR-Turk-Hava-Yollari-OR-%40TurkishAirlines-OR-Turkish-Airlines-OR-%40TK_HelpDesk-OR-%40TK_TR-OR-%40BilalEksiTHY-OR-%40yhyustun-OR-%40TVForgtr-OR-%40OA_BAK-langtr-3.xlsx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div>\n<p class=\"embed_download\"><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/THY-OR-Turk-Hava-Yollari-OR-@TurkishAirlines-OR-Turkish-Airlines-OR-@TK_HelpDesk-OR-@TK_TR-OR-@BilalEksiTHY-OR-@yhyustun-OR-@TVForgtr-OR-@OA_BAK-langtr-3.xlsx\" download>\u0130ndir [1.23 MB] <\/a>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h6 style=\"text-align: left\" class=\"vc_custom_heading\" >Veri Seti - 5 (ltd)<\/h6><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"ead-preview\">\n<div class=\"ead-document\" style=\"position: relative;padding-top: 90%;\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fconvoplus.com%2Fwp-content%2Fuploads%2F2024%2F06%2FTHY-OR-Turk-Hava-Yollari-OR-%40TurkishAirlines-OR-Turkish-Airlines-OR-%40TK_HelpDesk-OR-%40TK_TR-OR-%40BilalEksiTHY-OR-%40yhyustun-OR-%40TVForgtr-OR-%40OA_BAK-langtr-4.xlsx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div>\n<p class=\"embed_download\"><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/THY-OR-Turk-Hava-Yollari-OR-@TurkishAirlines-OR-Turkish-Airlines-OR-@TK_HelpDesk-OR-@TK_TR-OR-@BilalEksiTHY-OR-@yhyustun-OR-@TVForgtr-OR-@OA_BAK-langtr-4.xlsx\" download>\u0130ndir [1.21 MB] <\/a>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h6 style=\"text-align: left\" class=\"vc_custom_heading\" >Veri Seti - 6 (ltd)<\/h6><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"ead-preview\">\n<div class=\"ead-document\" style=\"position: relative;padding-top: 90%;\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fconvoplus.com%2Fwp-content%2Fuploads%2F2024%2F06%2FTHY-OR-Turk-Hava-Yollari-OR-%40TurkishAirlines-OR-Turkish-Airlines-OR-%40TK_HelpDesk-OR-%40TK_TR-OR-%40BilalEksiTHY-OR-%40yhyustun-OR-%40TVForgtr-OR-%40OA_BAK-langtr-5.xlsx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div>\n<p class=\"embed_download\"><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/THY-OR-Turk-Hava-Yollari-OR-@TurkishAirlines-OR-Turkish-Airlines-OR-@TK_HelpDesk-OR-@TK_TR-OR-@BilalEksiTHY-OR-@yhyustun-OR-@TVForgtr-OR-@OA_BAK-langtr-5.xlsx\" download>\u0130ndir [376.25 KB] <\/a>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h6 style=\"text-align: left\" class=\"vc_custom_heading\" >Veri Seti - 7 (ltd)<\/h6><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"ead-preview\">\n<div class=\"ead-document\" style=\"position: relative;padding-top: 90%;\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fconvoplus.com%2Fwp-content%2Fuploads%2F2024%2F06%2FTHY-OR-Turk-Hava-Yollari-OR-%40TurkishAirlines-OR-Turkish-Airlines-OR-%40TK_HelpDesk-OR-%40TK_TR-OR-%40BilalEksiTHY-OR-%40yhyustun-OR-%40TVForgtr-OR-%40OA_BAK-langtr-6.xlsx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div>\n<p class=\"embed_download\"><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/THY-OR-Turk-Hava-Yollari-OR-@TurkishAirlines-OR-Turkish-Airlines-OR-@TK_HelpDesk-OR-@TK_TR-OR-@BilalEksiTHY-OR-@yhyustun-OR-@TVForgtr-OR-@OA_BAK-langtr-6.xlsx\" download>\u0130ndir [2.83 MB] <\/a>\n<\/div>\n<\/div><\/div>\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">B<\/span>\n        <span class=\"mkdf-accordion-label\">RAPOR<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">9 Haziran - Rapor<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"9 Haziran - Rapor\" src=\"https:\/\/player.vimeo.com\/video\/959826117?h=3b055dc936&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"619\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span style=\"color: #ff0000;\"><strong>PDF \u0130ndir:<\/strong><\/span> <a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/9-Haziran-Rapor.pdf\">9 Haziran &#8211; Rapor<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h6 style=\"text-align: left\" class=\"vc_custom_heading\" >Veri Seti(08\/06\/2024 - 10\/06\/2024) - 1<\/h6><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"ead-preview\">\n<div class=\"ead-document\" style=\"position: relative;padding-top: 90%;\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fconvoplus.com%2Fwp-content%2Fuploads%2F2024%2F06%2FBilalEksiTHY-OR-TK_TR-OR-TK_HelpDesk-OR-TurkishAirlines-OR-milesandsmiles-OR-Turkish-Cargo-OR-Ahmet-Bolat-OR-THY.xlsx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div>\n<p class=\"embed_download\"><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/BilalEksiTHY-OR-TK_TR-OR-TK_HelpDesk-OR-TurkishAirlines-OR-milesandsmiles-OR-Turkish-Cargo-OR-Ahmet-Bolat-OR-THY.xlsx\" download>\u0130ndir [279.16 KB] <\/a>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h6 style=\"text-align: left\" class=\"vc_custom_heading\" >Veri Seti(08\/06\/2024 - 10\/06\/2024) - 2<\/h6><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"ead-preview\">\n<div class=\"ead-document\" style=\"position: relative;padding-top: 90%;\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fconvoplus.com%2Fwp-content%2Fuploads%2F2024%2F06%2FBilalEksiTHY-OR-TK_TR-OR-TK_HelpDesk-OR-TurkishAirlines-OR-milesandsmiles-OR-Turkish-Cargo-OR-Ahmet-Bolat-OR-THY-1.xlsx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div>\n<p class=\"embed_download\"><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/BilalEksiTHY-OR-TK_TR-OR-TK_HelpDesk-OR-TurkishAirlines-OR-milesandsmiles-OR-Turkish-Cargo-OR-Ahmet-Bolat-OR-THY-1.xlsx\" download>\u0130ndir [3.06 MB] <\/a>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h6 style=\"text-align: left\" class=\"vc_custom_heading\" >9 Haziran (TR)<\/h6><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"ead-preview\">\n<div class=\"ead-document\" style=\"position: relative;padding-top: 90%;\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fconvoplus.com%2Fwp-content%2Fuploads%2F2024%2F06%2FBilalEksiTHY20OR20TK_TR20OR20TK_HelpDesk20OR20TurkishAirlines20OR20milesandsmiles20OR20Turkish20Cargo20OR20Ahmet20Bolat20OR20THY20lang3Atr.xlsx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div>\n<p class=\"embed_download\"><a href=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/BilalEksiTHY20OR20TK_TR20OR20TK_HelpDesk20OR20TurkishAirlines20OR20milesandsmiles20OR20Turkish20Cargo20OR20Ahmet20Bolat20OR20THY20lang3Atr.xlsx\" download>\u0130ndir [829.99 KB] <\/a>\n<\/div>\n<\/div><\/div>\t<\/div>\n<\/div><h4 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">\u2708<\/span>\n        <span class=\"mkdf-accordion-label\">\u2601\u2601\u2601<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">ConvoPLUS<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h4>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, sosyal medya m\u00fc\u015fteri ili\u015fkileri y\u00f6netiminde ihtiya\u00e7 duydu\u011funuz t\u00fcm \u00e7\u00f6z\u00fcmleri sunan geli\u015fmi\u015f bir Sosyal-CRM teknolojisidir. Bu sayfada platformun bir \u00e7ok \u00f6zelli\u011fini uygulamal\u0131 videolar e\u015fli\u011finde inceleyebilirsiniz. Ayr\u0131ca, demo sitemize eri\u015ferek <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>&#8216;\u0131 do\u011frudan deneyimleyebilirsiniz.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">01<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">ConvoPLUS - Hatal\u0131 Veri Giri\u015fi Engelleme S\u00fcreci<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4><strong>IRIS &#8211; Data &amp; Distribution Center<\/strong><\/h4>\n<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, <strong>IRIS<\/strong> ad\u0131nda <em><strong>g\u00fc\u00e7l\u00fc<\/strong><\/em>, <em><strong>kesintisiz hizmet sa\u011flayan<\/strong><\/em> ve <em><strong>g\u00fcvenilir<\/strong><\/em> bir data merkezine sahiptir. Sosyal medya platformlar\u0131ndan gelen veriler, \u00f6ncelikli olarak <strong>IRIS<\/strong> data merkezi arac\u0131l\u0131\u011f\u0131yla i\u015flenir. Bu s\u00fcre\u00e7, verilerin do\u011frulu\u011funu ve b\u00fct\u00fcnl\u00fc\u011f\u00fcn\u00fc sa\u011flamak amac\u0131yla \u00e7e\u015fitli algoritmalar\u0131n uygulanmas\u0131n\u0131 i\u00e7erir.<\/p>\n<ol>\n<li><strong>Veri Alma ve Kontrol<\/strong>\n<ul>\n<li>Sosyal medya platformlar\u0131ndan gelen veriler, ilk olarak <strong>IRIS<\/strong> data merkezine iletilir.<\/li>\n<li>IRIS, gelen verileri al\u0131rken, \u00f6ncelikle platform bazl\u0131 ay\u0131klar ve hata kontrol algoritmalar\u0131n\u0131 \u00e7al\u0131\u015ft\u0131r\u0131r. Bu algoritmalar, verilerin format\u0131n\u0131, i\u00e7eri\u011fini ve tutarl\u0131l\u0131\u011f\u0131n\u0131 kontrol eder.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Verilerin Parse Edilmesi<\/strong>\n<ul>\n<li>Ba\u015far\u0131l\u0131 bir \u015fekilde teslim al\u0131nan ve kontrol edilen veriler, parse edilerek yap\u0131land\u0131r\u0131lm\u0131\u015f ve tan\u0131mlanm\u0131\u015f bir formata d\u00f6n\u00fc\u015ft\u00fcr\u00fcl\u00fcr.<\/li>\n<li>Parse edilen veriler, <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>\u00a0i\u00e7in uygun bir formata \u00e7evirilir ve gerekli alanlar doldurulur.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Veri Entegrasyonu ve Model Kontrol\u00fc<\/strong>\n<ul>\n<li>Parse edilen veriler, <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>&#8216;\u0131n veri taban\u0131na aktar\u0131l\u0131rken belirlenen veri modellerine uygunluk a\u00e7\u0131s\u0131ndan tekrar kontrol edilir.<\/li>\n<li>Bu a\u015famada, verilerin eksiksiz ve do\u011fru oldu\u011fundan emin olmak i\u00e7in ek do\u011frulama kurallar\u0131 uygulan\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>S\u00fcre\u00e7 Kontrol\u00fc ve Hatal\u0131 Veri M\u00fccadelesi<\/strong>\n<ul>\n<li>Veriler, <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>\u00a0veri taban\u0131na ba\u015far\u0131l\u0131 bir \u015fekilde kaydedildikten sonra s\u00fcre\u00e7 kontrol\u00fc ger\u00e7ekle\u015ftirilir.<\/li>\n<li>Geleneksel olarak, <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>\u00a0hem <strong>IRIS<\/strong> data merkezi hem de kendi sistemleri arac\u0131l\u0131\u011f\u0131yla hatal\u0131 verilerle m\u00fccadele eder.<\/li>\n<li>Hatal\u0131 veriler tespit edildi\u011finde, bu verilerin d\u00fczeltilmesi veya tekrar i\u015flenmesi i\u00e7in otomatik s\u00fcre\u00e7ler devreye girer. Olu\u015fan kesintiler y\u00f6netim merkezine bildirilir. Ayr\u0131ca data ak\u0131\u015f ve i\u015fleme performans\u0131 <strong>IRIS-TELESCOPE<\/strong> arac\u0131l\u0131\u011f\u0131yla canl\u0131 olarak incelenebilir. Olas\u0131 kesintiler veya de\u011fi\u015fiklikler <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>\u00a0\u00fczerinden de hesapla ili\u015fkili hata olarak payla\u015f\u0131l\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Algoritmalar ve Teknolojiler<\/h4>\n<ul>\n<li><strong>Do\u011frulama Algoritmalar\u0131<\/strong>: Verilerin do\u011frulu\u011funu ve tutarl\u0131l\u0131\u011f\u0131n\u0131 kontrol eden algoritmalar.<\/li>\n<li><strong>Parse Algoritmalar\u0131<\/strong>: Verileri yap\u0131land\u0131r\u0131lm\u0131\u015f formata d\u00f6n\u00fc\u015ft\u00fcren ve anlamland\u0131ran algoritmalar.<\/li>\n<li><strong>Model Uyum Kontrolleri<\/strong>: Veri taban\u0131na entegrasyon a\u015famas\u0131nda, verilerin belirlenen modellerle uyumlu olup olmad\u0131\u011f\u0131n\u0131 kontrol eden kurallar.<\/li>\n<li><strong>Hatal\u0131 Veri Y\u00f6netimi<\/strong>: Hatal\u0131 verilerin tespiti, d\u00fczeltilmesi ve tekrar i\u015flenmesi i\u00e7in kullan\u0131lan otomatik s\u00fcre\u00e7ler.<\/li>\n<\/ul>\n<p>Ek olarak Sosyal CRM d\u00f6ng\u00fcs\u00fc, uluslararas\u0131 standartlara uygun olarak belirlenen planlar \u00e7er\u00e7evesinde i\u015flemlere tabi tutulur.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6051 size-full\" src=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/SocialCRM-architecture.png\" alt=\"\" width=\"850\" height=\"544\" srcset=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/SocialCRM-architecture.png 850w, https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/SocialCRM-architecture-300x192.png 300w, https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/SocialCRM-architecture-768x492.png 768w, https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/SocialCRM-architecture-18x12.png 18w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"IRIS\" src=\"https:\/\/player.vimeo.com\/video\/955354260?h=3670483e50&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"619\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">02<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Geri D\u00f6n\u00fck Veri Saklama<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, m\u00fc\u015fteri ile ilgili t\u00fcm verileri ve agentlar\u0131n (temsilcilerin) t\u00fcm hareketlerini g\u00fcvenli ve d\u00fczenli bir \u015fekilde saklamaktad\u0131r. Bu \u00f6zellik, m\u00fc\u015fteri ili\u015fkilerinin y\u00f6netiminde \u00f6nemli bir yer tutar ve ge\u00e7mi\u015f verilere eri\u015fim sa\u011flayarak daha iyi analizler ve kararlar al\u0131nmas\u0131na olanak tan\u0131r.<\/p>\n<h4><strong>Veri Saklama S\u00fcreci<\/strong><\/h4>\n<ol>\n<li><strong>Veri Toplama ve Saklama<\/strong>\n<ul>\n<li><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, m\u00fc\u015fteri ile ilgili sosyal medya \u00fczerinden al\u0131nabilecek t\u00fcm iletileri ve bilgileri sistematik bir \u015fekilde toplar.<\/li>\n<li>Bu veriler, m\u00fc\u015fteri etkile\u015fimleri, geri bildirimler, \u015fikayetler ve \u00f6vg\u00fcler dahil olmak \u00fczere \u00e7e\u015fitli kategorilere ayr\u0131l\u0131r ve saklan\u0131r.<\/li>\n<li>Ayr\u0131ca, agentlar\u0131n (temsilcilerin) t\u00fcm hareketleri, m\u00fc\u015fteri ile ger\u00e7ekle\u015ftirdikleri etkile\u015fimler, yaz\u0131\u015fmalar, notlar ve i\u015flemler de kaydedilir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>G\u00fcvenli Veri Saklama Altyap\u0131s\u0131<\/strong>\n<ul>\n<li>Toplanan t\u00fcm veriler, g\u00fcvenli ve \u00f6l\u00e7eklenebilir bir veri taban\u0131 altyap\u0131s\u0131nda saklan\u0131r. Bu altyap\u0131, verilerin yetkisiz eri\u015fimlere kar\u015f\u0131 korunmas\u0131 i\u00e7in geli\u015fmi\u015f g\u00fcvenlik \u00f6nlemleri ile donat\u0131lm\u0131\u015ft\u0131r.<\/li>\n<li>Veri saklama s\u00fcreci, veri b\u00fct\u00fcnl\u00fc\u011f\u00fcn\u00fc ve gizlili\u011fini sa\u011flamak i\u00e7in s\u0131k\u0131 g\u00fcvenlik protokollerine uygun olarak y\u00f6netilir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Geriye D\u00f6n\u00fck Eri\u015fim ve Analiz<\/strong>\n<ul>\n<li>Saklanan veriler, ge\u00e7mi\u015f m\u00fc\u015fteri etkile\u015fimlerinin analiz edilmesi ve m\u00fc\u015fteri davran\u0131\u015flar\u0131n\u0131n incelenmesi amac\u0131yla geriye d\u00f6n\u00fck olarak eri\u015filebilir.<\/li>\n<li>Agentlar\u0131n (temsilcilerin) t\u00fcm hareketleri de kay\u0131t alt\u0131na al\u0131nd\u0131\u011f\u0131ndan, performans de\u011ferlendirmeleri ve s\u00fcre\u00e7 iyile\u015ftirmeleri i\u00e7in detayl\u0131 analizler yap\u0131labilir.<\/li>\n<li>Ge\u00e7mi\u015f veriler, m\u00fc\u015fteri ili\u015fkilerini daha iyi y\u00f6netmek ve ki\u015fiselle\u015ftirilmi\u015f hizmetler sunmak i\u00e7in kullan\u0131l\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yedekleme ve Kurtarma<\/strong>\n<ul>\n<li>Veri kayb\u0131n\u0131 \u00f6nlemek amac\u0131yla d\u00fczenli yedekleme i\u015flemleri ger\u00e7ekle\u015ftirilir. Bu yedekleme i\u015flemleri, verilerin anl\u0131k olarak korunmas\u0131n\u0131 sa\u011flar ve olas\u0131 veri kay\u0131plar\u0131n\u0131n \u00f6n\u00fcne ge\u00e7er.<\/li>\n<li>Veri kurtarma s\u00fcre\u00e7leri, beklenmedik durumlarda h\u0131zl\u0131 ve etkili bir \u015fekilde veri geri al\u0131m\u0131n\u0131 sa\u011flar.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"Gec\u0327mis\u0327 Veri\" src=\"https:\/\/player.vimeo.com\/video\/955361761?h=fa398ced31&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"619\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">03<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Sufle-S\u0131k\u00e7a sorulan sorular mod\u00fcl\u00fc (i\u00e7erik y\u00f6netimi)<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3><strong>Macrolar<\/strong><\/h3>\n<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, kullan\u0131c\u0131lar\u0131n (agentlar\u0131n) s\u0131k\u00e7a sorulan sorulara h\u0131zl\u0131 ve tutarl\u0131 yan\u0131tlar verebilmesi i\u00e7in Macro \u00f6zelli\u011fini sunmaktad\u0131r. Bu \u00f6zellik, haz\u0131r mesaj kal\u0131plar\u0131n\u0131n olu\u015fturulmas\u0131n\u0131 ve bu kal\u0131plar\u0131n dinamik olarak uyarlanmas\u0131n\u0131 sa\u011flar.<\/p>\n<h4>Macro \u00d6zelli\u011fi ve Kullan\u0131m\u0131<\/h4>\n<ol>\n<li><strong>Haz\u0131r Mesaj Kal\u0131plar\u0131<\/strong>\n<ul>\n<li><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, s\u0131k\u00e7a sorulan sorulara ve belirli m\u00fc\u015fteri taleplerine yan\u0131t verebilmek i\u00e7in \u00e7e\u015fitli haz\u0131r mesaj kal\u0131plar\u0131 olu\u015fturma imkan\u0131 sunar. Bu \u00f6zelli\u011fi hem text i\u00e7eriklerde, hem de g\u00f6rsel eklerde sa\u011flayabilmektedir.<\/li>\n<li>Bu kal\u0131plar, belirli senaryolara ve m\u00fc\u015fteri taleplerine h\u0131zl\u0131 yan\u0131t verebilmek i\u00e7in \u00f6nceden haz\u0131rlan\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Dinamik De\u011fi\u015fkenler<\/strong>\n<ul>\n<li>Haz\u0131r mesaj kal\u0131plar\u0131n\u0131n i\u00e7inde de\u011fi\u015ftirilmesi gereken ba\u015fl\u0131klar ve bilgiler i\u00e7in makrolara dinamik de\u011fi\u015fkenler eklenebilmektedir.<\/li>\n<li>Bu de\u011fi\u015fkenler, iki ana kaynaktan sa\u011flan\u0131r:\n<ul>\n<li><strong>Sistem Taraf\u0131ndan Elde Edilen Bilgiler<\/strong>: Kullan\u0131c\u0131 ad\u0131, telefon numaras\u0131, kay\u0131tl\u0131 m\u00fc\u015fteri bilgileri.. gibi otomatik olarak elde edilen bilgiler.<\/li>\n<li><strong>Agentlardan Talep Edilen Bilgiler<\/strong>: Agentlar\u0131n manuel olarak girmesi gereken \u00f6zel bilgiler.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>Zorunlu De\u011fi\u015fkenler<\/strong>\n<ul>\n<li>Baz\u0131 de\u011fi\u015fkenler, mesaj kal\u0131b\u0131n\u0131n kullan\u0131labilmesi i\u00e7in zorunlu olarak doldurulmal\u0131d\u0131r.<\/li>\n<li>Makro se\u00e7ildikten sonra, zorunlu de\u011fi\u015fkenler doldurulana kadar s\u00fcre\u00e7 devam etmez. Bu bilgiler agent taraf\u0131ndan girildikten sonra i\u015flem tamamlan\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kategori ve Etiketleme<\/strong>\n<ul>\n<li>Makrolar doldurulurken, ilgili kategori ve etiket bilgileri de girilir.<\/li>\n<li>Bu s\u00fcre\u00e7, verilerin d\u00fczenli ve sistematik bir \u015fekilde saklanmas\u0131n\u0131 sa\u011flar ve ileride yap\u0131lacak analizler i\u00e7in veri setlerini optimize eder.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>\u00d6rnek Senaryo<\/h4>\n<ol>\n<li><strong>Haz\u0131r Mesaj Kal\u0131b\u0131 Se\u00e7imi<\/strong>\n<ul>\n<li>Agent, m\u00fc\u015fteri talebine uygun bir haz\u0131r mesaj kal\u0131b\u0131 se\u00e7er. \u00d6rne\u011fin, &#8220;Kargo Durumu Sorgulama&#8221; mesaj\u0131.<\/li>\n<\/ul>\n<\/li>\n<li><strong>De\u011fi\u015fkenlerin Doldurulmas\u0131<\/strong>\n<ul>\n<li>Mesaj kal\u0131b\u0131nda m\u00fc\u015fteri ad\u0131 ve kargo takip numaras\u0131 gibi bilgiler bulunur. M\u00fc\u015fteri ad\u0131 sistem taraf\u0131ndan otomatik olarak doldurulur, ancak kargo takip numaras\u0131 agent taraf\u0131ndan manuel olarak girilmelidir.<\/li>\n<li>Zorunlu de\u011fi\u015fkenler doldurulmadan mesaj g\u00f6nderilemez.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kategori ve Etiketleme<\/strong>\n<ul>\n<li>Agent, mesaj\u0131 g\u00f6nderirken &#8220;Kargo&#8221; kategorisini ve &#8220;Sorgulama&#8221; etiketini se\u00e7er. Bu bilgi, ileride yap\u0131lacak analizler i\u00e7in veritaban\u0131nda saklan\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Mesaj G\u00f6nderimi<\/strong>\n<ul>\n<li>T\u00fcm bilgiler do\u011fru ve eksiksiz girildikten sonra, macro mesaj m\u00fc\u015fteriyle payla\u015f\u0131l\u0131r ve s\u00fcre\u00e7 tamamlan\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"S\u0131kc\u0327a Sorulan Sorular(Macro)\" src=\"https:\/\/player.vimeo.com\/video\/955371652?h=5115d06f43&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"619\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">04<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Geli\u015fmi\u015f ve Esnek Raporlama<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, m\u00fc\u015fteri ihtiya\u00e7lar\u0131na g\u00f6re \u00f6zelle\u015ftirilebilir ve geni\u015f kapsaml\u0131 raporlama yeteneklerine sahiptir. Bu \u00f6zellik, m\u00fc\u015fteri ili\u015fkilerini y\u00f6netme ve analiz etme s\u00fcre\u00e7lerini daha etkili hale getirir.<\/p>\n<h4>Raporlama Kategorileri<\/h4>\n<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, \u00e7e\u015fitli kategorilerde detayl\u0131 raporlar sunar:<\/p>\n<ul>\n<li><strong>Accounts<\/strong>: Hesaplarla ilgili detayl\u0131 bilgiler.<\/li>\n<li><strong>Customers<\/strong>: M\u00fc\u015fterilere ili\u015fkin veriler ve etkile\u015fimler.<\/li>\n<li><strong>Processes<\/strong>: \u0130\u015f s\u00fcre\u00e7leri ve operasyonel veriler.<\/li>\n<li><strong>Categories<\/strong>: Kategorilere g\u00f6re s\u0131n\u0131fland\u0131r\u0131lm\u0131\u015f veriler.<\/li>\n<li><strong>Status<\/strong>: Durum bilgileri ve g\u00fcncellemeler.<\/li>\n<li><strong>Users<\/strong>: Kullan\u0131c\u0131 aktiviteleri ve performans verileri.<\/li>\n<li><strong>Teams<\/strong>: Tak\u0131m baz\u0131nda performans ve etkile\u015fimler.<\/li>\n<li><strong>Locations<\/strong>: Konum bazl\u0131 veriler ve analizler.<\/li>\n<\/ul>\n<h4>Sosyal Medya Platformlar\u0131na G\u00f6re Raporlama<\/h4>\n<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, t\u00fcm sosyal medya platformlar\u0131n\u0131n ayr\u0131 ayr\u0131 raporlamas\u0131n\u0131 sa\u011flayabilir. Bu sayede her platformdaki m\u00fc\u015fteri etkile\u015fimleri ve verileri detayl\u0131 olarak analiz edilebilir.<\/p>\n<h4>Rapor Formatlar\u0131<\/h4>\n<p>Her rapor i\u00e7eri\u011fi \u00e7e\u015fitli formatlarda d\u0131\u015far\u0131 aktar\u0131labilmektedir:<\/p>\n<ul>\n<li><strong>PDF<\/strong><\/li>\n<li><strong>XML<\/strong><\/li>\n<li><strong>JSON<\/strong><\/li>\n<li><strong>JSV<\/strong><\/li>\n<li><strong>Ve daha fazlas\u0131<\/strong><\/li>\n<\/ul>\n<p>Bu esneklik, verilerin farkl\u0131 sistemler ve ihtiya\u00e7lar do\u011frultusunda kullan\u0131lmas\u0131n\u0131 sa\u011flar.<\/p>\n<h4>Otomatik Raporlama<\/h4>\n<ul>\n<li><strong>Y\u00f6netici Raporlar\u0131<\/strong>: G\u00fcnl\u00fck, haftal\u0131k ve ayl\u0131k raporlar otomatik olarak PDF format\u0131nda g\u00f6nderilebilir.<\/li>\n<li><strong>Planl\u0131 Raporlama<\/strong>: Belirli periyotlarda otomatik rapor g\u00f6nderimi ile y\u00f6neticiler ve ilgili ki\u015filer bilgilendirilir.<\/li>\n<\/ul>\n<h4>Anl\u0131k Raporlama ve Elastic Search<\/h4>\n<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, Elastic Search kullanarak anl\u0131k raporlar olu\u015fturma yetene\u011fine sahiptir. Bu sayede:<\/p>\n<ul>\n<li><strong>H\u0131zl\u0131 ve Anl\u0131k Raporlama<\/strong>: Herhangi bir zamanda an\u0131nda rapor olu\u015fturulabilir ve ilgili verilere h\u0131zl\u0131ca eri\u015filebilir.<\/li>\n<li><strong>Esneklik<\/strong>: M\u00fc\u015fterilerin talepleri do\u011frultusunda raporlama ekran\u0131 ve i\u00e7erikleri kolayca uyarlanabilir.<\/li>\n<\/ul>\n<h4>\u00d6zelle\u015ftirilebilir Raporlama Ekran\u0131<\/h4>\n<p>Sistem i\u00e7inde toplanan t\u00fcm veriler, m\u00fc\u015fterilerin spesifik ihtiya\u00e7lar\u0131 ve talepleri do\u011frultusunda geli\u015ftirilecek olan yeni raporlama ekranlar\u0131na yans\u0131t\u0131labilir. Bu, kullan\u0131c\u0131lar\u0131n ihtiya\u00e7lar\u0131na uygun olarak raporlar\u0131 filtreleme ve \u00f6zelle\u015ftirme imkan\u0131 sunar.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"Rapor\" src=\"https:\/\/player.vimeo.com\/video\/955502798?h=157816d9d1&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"619\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">05<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Alarm Mod\u00fcl\u00fc<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, sosyal medya m\u00fc\u015fteri ili\u015fkileri y\u00f6netiminde hat\u0131rlat\u0131lmas\u0131 gereken durumlar i\u00e7in geli\u015fmi\u015f alarm hizmetleri sunmaktad\u0131r. Bu mod\u00fcller, sosyal medya uzmanlar\u0131n\u0131n i\u015f s\u00fcre\u00e7lerini verimli bir \u015fekilde y\u00f6netmelerine ve kritik durumlara h\u0131zl\u0131ca m\u00fcdahale etmelerine olanak tan\u0131r.\u00a0 (Mail opsiyonu aktiftir fakat talep \u00fczerine WhatsApp \u00fczerinden de ayn\u0131 i\u00e7eriklerin uyar\u0131lar\u0131 iletilebilmektedir.)<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Fenomen Uyar\u0131 Sistemi<\/strong>: Sosyal medya platformlar\u0131nda y\u00fcksek takip\u00e7i say\u0131s\u0131na sahip olan kullan\u0131c\u0131lar\u0131n (fenomenlerin\/takip\u00e7i say\u0131s\u0131 y\u00fcksek kullan\u0131c\u0131lar\u0131n) mesajlar\u0131n\u0131 tespit eder ve bu mesajlar\u0131 sosyal medya uzmanlar\u0131na ve adminlere bildirir. Ayn\u0131 zamanda fenomen otomatik olarak VIP stat\u00fcs\u00fcne ta\u015f\u0131n\u0131r. Bu sayede, fenomenlerden gelen mesajlara h\u0131zl\u0131 ve \u00f6zenli bir \u015fekilde yan\u0131t verilebilir.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Yo\u011fun Mesaj Uyar\u0131 Sistemi<\/strong>: Belirli bir zaman diliminde gelen mesaj yo\u011funlu\u011funu analiz eder. Mesaj say\u0131s\u0131 belirli bir e\u015fi\u011fi a\u015ft\u0131\u011f\u0131nda, adminlere yo\u011fun mesaj uyar\u0131s\u0131 g\u00f6nderir. Bu, m\u00fc\u015fteri hizmetlerinin a\u015f\u0131r\u0131 y\u00fcklenmesini \u00f6nler ve h\u0131zl\u0131 m\u00fcdahaleyi sa\u011flar.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Yeni Mesaj Uyar\u0131 Sistemi<\/strong>: Yeni gelen t\u00fcm mesajlar anl\u0131k olarak sistem kullan\u0131c\u0131lar\u0131na bildirilebilir. Bu sistem, talep \u00fczerine, dil bazl\u0131 filtreleme yaparak Agentlar\u0131n hizmet verdikleri dil ile ilgili i\u00e7erikler hakk\u0131nda bilgilendirilmelerini sa\u011flar. Bu sayede, mesajlara h\u0131zl\u0131ca yan\u0131t verilerek m\u00fc\u015fteri memnuniyeti art\u0131r\u0131l\u0131r.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Kategori Bazl\u0131 Uyar\u0131 Sistemi<\/strong>: Gelen mesajlar\u0131 belirli kategorilere g\u00f6re analiz eder ve belirlenen kategorilerdeki mesajlar\u0131 \u00f6nceliklendirir. \u00d6rne\u011fin, u\u00e7u\u015f iptalleri veya acil durumlarla ilgili mesajlar \u00f6ncelikli olarak sosyal medya uzmanlar\u0131n\u0131n dikkatine sunulur.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Agent Hakaret Uyar\u0131 Sistemi<\/strong>: Agent&#8217;\u0131n hakaret veya sald\u0131rgan dil kullan\u0131m\u0131 tespit edildi\u011finde, bu mesajlar i\u015faretlenir ve admine bilgi verilir. Agent bu mesaj\u0131 g\u00f6nderilmi\u015f olarak g\u00f6r\u00fcr. Ancak Admin&#8217;in onay\u0131 olmadan g\u00f6nderim i\u015flemi tamamlanmaz. (Admin Onay sistemi yeni i\u015fe ba\u015flayan Agentlar\u0131n entegrasyonunda da kullan\u0131labilmektedir. )<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Kritik S\u00fcre Bekleyen A\u00e7\u0131k Ticketlar i\u00e7in Uyar\u0131 Sistemi<\/strong>: Belirli bir s\u00fcre boyunca \u00e7\u00f6z\u00fclmemi\u015f veya yan\u0131tlanmam\u0131\u015f a\u00e7\u0131k ticketlar i\u00e7in uyar\u0131lar g\u00f6nderir. Bu, m\u00fc\u015fteri taleplerinin zaman\u0131nda ve etkili bir \u015fekilde ele al\u0131nmas\u0131n\u0131 sa\u011flar. \u00d6rne\u011fin, belirli bir saat diliminde yan\u0131tlanmam\u0131\u015f olan &#8220;A\u00e7\u0131k&#8221; ticketlar i\u00e7in adminlere hat\u0131rlatma yap\u0131l\u0131r.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"Fenomen2 - Mail\" src=\"https:\/\/player.vimeo.com\/video\/955677895?h=24c3897471&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"619\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">06<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">K\u00fcf\u00fcr-Hakaret Engelleme Sistemi(Agent)<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, agentlar\u0131n (m\u00fc\u015fteri temsilcilerinin) hakaret veya sald\u0131rgan dil kullan\u0131m\u0131 i\u00e7eren mesajlar\u0131 m\u00fc\u015fterilere g\u00f6ndermesini \u00f6nlemek i\u00e7in geli\u015fmi\u015f bir Agent Hakaret Sistemi sunar. Bu sistem, m\u00fc\u015fteri ili\u015fkilerinin profesyonel ve sayg\u0131l\u0131 bir \u015fekilde y\u00fcr\u00fct\u00fclmesini sa\u011flar.<\/p>\n<h4>Agent Hakaret Engelleme Sistemi S\u00fcreci<\/h4>\n<ol>\n<li><strong>Hakaret veya Sald\u0131rgan Dil Tespiti<\/strong>\n<ul>\n<li>ConvoPLUS, agent taraf\u0131ndan yaz\u0131lan mesajlar\u0131 analiz eder ve hakaret veya sald\u0131rgan dil kullan\u0131m\u0131 tespit eder.<\/li>\n<li>NLP ve dil i\u015fleme algoritmalar\u0131 kullan\u0131larak, mesaj\u0131n i\u00e7eri\u011fi taran\u0131r ve potansiyel hakaret i\u00e7eren ifadeler belirlenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Mesaj\u0131n \u0130\u015faretlenmesi ve Uyar\u0131<\/strong>\n<ul>\n<li>Hakaret veya sald\u0131rgan dil tespit edildi\u011finde, mesaj otomatik olarak i\u015faretlenir.<\/li>\n<li>Sistem, bu durumu hemen bir uyar\u0131 ile admin (y\u00f6netici) kullan\u0131c\u0131ya bildirir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Mesaj\u0131n Beklemeye Al\u0131nmas\u0131<\/strong>\n<ul>\n<li>Tespit edilen hakaret i\u00e7eren mesaj, beklemeye al\u0131n\u0131r ve agent taraf\u0131ndan g\u00f6nderilmi\u015f olarak g\u00f6r\u00fcn\u00fcr.<\/li>\n<li>Ancak, adminin onay\u0131 olmadan mesaj\u0131n g\u00f6nderim i\u015flemi tamamlanmaz.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Admin Onay\u0131<\/strong>\n<ul>\n<li>Admin, onay ekran\u0131nda i\u015faretlenen mesaj\u0131 inceler ve gerekli g\u00f6r\u00fcld\u00fc\u011f\u00fc takdirde not ekleyerek Agenta geri g\u00f6nderir veya mesaj\u0131 tamamen iptal eder.<\/li>\n<li>Admin, mesaj\u0131 onaylarsa, g\u00f6nderim i\u015flemi tamamlan\u0131r ve mesaj m\u00fc\u015fteriye iletilir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>G\u00f6nderim Tamamlanmas\u0131 veya \u0130ptali<\/strong>\n<ul>\n<li>Admin onay\u0131 ile g\u00f6nderilen mesaj, m\u00fc\u015fteri ili\u015fkilerinin profesyonel bir \u015fekilde s\u00fcrd\u00fcr\u00fclmesini sa\u011flar.<\/li>\n<li>Adminin iptal etti\u011fi mesajlar, hakaret veya sald\u0131rgan dilin m\u00fc\u015fteriye ula\u015fmas\u0131n\u0131 \u00f6nler.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"Ku\u0308fu\u0308r Filtresi (Text)\" src=\"https:\/\/player.vimeo.com\/video\/959959945?h=100904796d&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"619\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">07<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Do\u011fal Dil \u0130\u015fleme, Makro \u00d6zellikleri, Duygu Analizi ve \u00d6nceliklendirme<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, sosyal medya platformlar\u0131ndan gelen mesajlar\u0131n dilini belirlemek, i\u00e7eriklerini anlamland\u0131rmak, m\u00fc\u015fterinin duygu durumunu analiz etmek ve mesajlar\u0131 aciliyet durumuna g\u00f6re \u00f6nceliklendirmek i\u00e7in <strong>IQ-PLUS<\/strong> yapay zeka teknolojileri kapsam\u0131nda \u00e7e\u015fitli \u00e7\u00f6z\u00fcmler sunmaktad\u0131r. \u00a0Bunlardan ilki geli\u015fmi\u015f do\u011fal dil i\u015fleme (NLP) teknolojileridir. Mimarimiz sayesinde Google&#8217;\u0131n NLP modellerine do\u011frudan entegre olunabilmekte ve Natural Language API&#8217;yi etkin \u015fekilde kullanabilmektedir. <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>\u00a0i\u00e7in bu s\u00fcrecin en temel kan\u0131t\u0131 i\u00e7erik dilini belirleme a\u015famas\u0131d\u0131r.<\/p>\n<p>&nbsp;<\/p>\n<p>(*<strong>IQ-PLUS<\/strong> yapay zeka teknolojileriyle entegrasyonlar\u0131 y\u00f6neten ve analiz a\u015famalar\u0131nda devreye giren bir <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>\u00a0\u00fcr\u00fcn\u00fcd\u00fcr.)<\/p>\n<p>&nbsp;<\/p>\n<p>Yo\u011fun data ak\u0131\u015flar\u0131 d\u00fc\u015f\u00fcn\u00fcld\u00fc\u011f\u00fcnde ise bu y\u00f6ntemler maliyetin dikey oranlarla art\u0131\u015f\u0131na neden olmaktad\u0131r. Bu kapsamda <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, y\u00fcksek data ak\u0131\u015f\u0131n\u0131n mevcut oldu\u011fu durumlarda, <strong>IQ-PLUS<\/strong> ba\u011flant\u0131lar\u0131 ile GPT&#8217;nin LLM(Large Language Models) teknolojisini kullan\u0131r. Ayr\u0131ca GPT&#8217;nin kullan\u0131lmas\u0131 da zorunlu de\u011fildir. Geli\u015fen teknoloji her g\u00fcn daha geli\u015fmi\u015f \u00fcr\u00fcnler sunabilmekte ve mevcut \u00fcr\u00fcnlerin eskimesine neden olabilmektedir. \u0130htiya\u00e7lar dahilinde farkl\u0131 modeller, k\u0131sa bir entegrasyon s\u00fcrecinden sonra, kullan\u0131labilmektedir.\u00a0 Sonu\u00e7 olarak bu s\u00fcre\u00e7, makro \u00f6zellikleri, duygu analizi ve \u00f6nceliklendirme ile birle\u015ftirildi\u011finde, sosyal medya uzmanlar\u0131n\u0131n verimlili\u011fini art\u0131r\u0131r ve m\u00fc\u015fteri memnuniyetini sa\u011flar.<\/p>\n<h4>Do\u011fal Dil \u0130\u015fleme ve Dil Belirleme S\u00fcreci<\/h4>\n<ol>\n<li><strong>Gelen Mesajlar\u0131n S\u00fczge\u00e7ten Ge\u00e7irilmesi<\/strong>\n<ul>\n<li><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, sosyal medya platformlar\u0131ndan gelen t\u00fcm mesajlar\u0131 \u00f6ncelikle s\u00fczge\u00e7ten ge\u00e7irir.<\/li>\n<li>Bu s\u00fczge\u00e7, dil belirleme ve do\u011fal dil i\u015fleme (NLP) algoritmalar\u0131n\u0131 i\u00e7erir.<\/li>\n<li>Mesajlar\u0131n i\u00e7eri\u011finin do\u011fru ve etkili bir \u015fekilde i\u015flenebilmesi i\u00e7in \u00e7e\u015fitli NLP modelleri uygulan\u0131r. Bu s\u00fcre\u00e7te GPT-4 ve di\u011fer NLP modelleri kullan\u0131labilir. Sistem mod\u00fcler oldu\u011fu i\u00e7in farkl\u0131 NLP modelleri de entegre edilebilir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Dil Belirleme<\/strong>\n<ul>\n<li><strong>Google&#8217;\u0131n Dil Belirleme \u00d6zellikleri<\/strong>: Google kullan\u0131larak, mesajlar\u0131n hangi dilde oldu\u011fu belirlenir.<\/li>\n<li>Bu kapsamda, T\u00fcrk\u00e7e, \u0130ngilizce, Almanca, Frans\u0131zca, \u0130talyanca, \u0130spanyolca, Arap\u00e7a, Rus\u00e7a ve Portekizce&#8230;vb. dillerde dil belirleme yap\u0131labilmektedir.<\/li>\n<li>Gelecekte eklenebilecek di\u011fer diller i\u00e7in de sistemin esnek ve geli\u015ftirilebilir yap\u0131da olmas\u0131 sa\u011flanm\u0131\u015ft\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Do\u011fal Dil \u0130\u015fleme (NLP)\u00a0<\/strong>\n<ul>\n<li>Dil belirlendikten sonra, mesaj i\u00e7eri\u011fi NLP\/LLM teknolojileri ile analiz edilir.<\/li>\n<li>Mesajlar\u0131n anlamland\u0131r\u0131lmas\u0131 ve do\u011fru kategorize edilmesi sa\u011flan\u0131r.<\/li>\n<li>NLP s\u00fcre\u00e7leri, mesajlar\u0131n i\u00e7eri\u011fine g\u00f6re otomatik cevaplar \u00fcretebilir ve ilgili sosyal medya uzman\u0131n\u0131n ekran\u0131na se\u00e7ilen bir macro format\u0131yla d\u00fc\u015f\u00fcrebilir.<\/li>\n<li>GPT-4 ve di\u011fer modelleri kullan\u0131larak, mesaj i\u00e7eri\u011fi daha derinlemesine analiz edilir ve anlamland\u0131r\u0131l\u0131r. Sistem, mod\u00fcler yap\u0131s\u0131 sayesinde, farkl\u0131 NLP modellerini entegre ederek i\u015fleme kapasitesini art\u0131rabilir. (\u00d6zellikle KR\u0130Z RAPORLAMALARI, \u00f6zel olarak geli\u015ftirilmi\u015f olan LLM kapsam\u0131nda analize tabi tutulur.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Makro \u00d6zelli\u011fi ile Entegre \u00c7al\u0131\u015fma<\/h4>\n<ol>\n<li><strong>Makro \u00d6zelli\u011fi<\/strong>: <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, s\u0131k\u00e7a sorulan sorular ve standart yan\u0131tlar i\u00e7in makro \u00f6zellikleri sunar. Bu \u00f6zellik sayesinde haz\u0131r mesaj kal\u0131plar\u0131 olu\u015fturulabilir ve gerekti\u011finde otomatik olarak kullan\u0131labilir.<\/li>\n<li><strong>De\u011fi\u015fken Kullan\u0131m\u0131<\/strong>: Haz\u0131r mesajlar\u0131n i\u00e7inde, de\u011fi\u015ftirilebilir ba\u015fl\u0131klar i\u00e7in de\u011fi\u015fkenler eklenebilir. Bu de\u011fi\u015fkenler, sistem taraf\u0131ndan elde edilen bilgiler ya da kullan\u0131c\u0131lar\u0131n girdileri ile doldurulur.<\/li>\n<li><strong>En Do\u011fru De\u011ferlendirme<\/strong>: NLP\/LLM s\u00fcre\u00e7leri ile \u00f6nerilen mesaj i\u00e7eri\u011fi, kategori, duygu analizi gibi bilgilerin Agent taraf\u0131ndan de\u011fi\u015ftirilmesi ve bu konuda elde edilen geri bildirimin otomatik olarak modele iletilmesi, yapay zekan\u0131n en do\u011fru \u015fekilde e\u011fitilmesini sa\u011flamaktad\u0131r. Yani Agent&#8217;\u0131n i\u00e7eri\u011fi puanlamas\u0131n\u0131 sa\u011flamak, asl\u0131nda ek bir i\u015f yapt\u0131rmakt\u0131r. Bunun yerine; Agent m\u00fc\u015fteri ileti\u015fimini sa\u011flarken se\u00e7ti\u011fi ya da de\u011fi\u015ftirdi\u011fi bilgiler do\u011frultusunda yapay zekan\u0131n geli\u015fimine otomatik katk\u0131da bulunmak \u00e7ok daha verimli sonu\u00e7lar\u0131n al\u0131nmas\u0131n\u0131 sa\u011flamaktad\u0131r. (Fakat kurumun talebi \u00fczerine puanlama y\u00f6ntemi de devreye sokulabilir.)<\/li>\n<\/ol>\n<h4>Duygu Analizi<\/h4>\n<ol>\n<li><strong>Duygu Analizi Teknolojisi<\/strong>: <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, mesajlar\u0131n i\u00e7eri\u011fini analiz ederek m\u00fc\u015fterinin duygu durumunu belirleyebilir.<\/li>\n<li><strong>Duygu Durumu Etiketleme<\/strong>: Gelen mesajlar, pozitif, negatif, n\u00f6tr, mutluluk, \u00f6fke, \u00fcz\u00fcnt\u00fc gibi duygu durumlar\u0131na g\u00f6re etiketleyebilir.<\/li>\n<li><strong>\u00d6nceliklendirme<\/strong>: Belirlenen duygu durumlar\u0131na g\u00f6re mesajlar \u00f6nceliklendirilebilir. \u00d6rne\u011fin, \u00f6fkeli bir m\u00fc\u015fterinin mesaj\u0131 daha h\u0131zl\u0131 bir \u015fekilde cevaplans\u0131n diye ilgili sosyal medya uzman\u0131na iletilebilir. (Twitter gibi zaman ak\u0131\u015f\u0131n\u0131n belirgin oldu\u011fu platformlarda \u00f6nerilen bir yakla\u015f\u0131m de\u011fildir. Etkisi d\u00fc\u015f\u00fck ancak \u00f6fkeli bir kullan\u0131c\u0131n\u0131n daha h\u0131zl\u0131 cevaplanmas\u0131, etkisi y\u00fcksek ama sakin ileti\u015fime ge\u00e7mi\u015f birinin sinirlenmesine de sebep olabilir. Bu kapsamda etki derecesi y\u00fcksek kullan\u0131c\u0131lar\u0131n \u00f6nceliklendirilmesi daha makul bir se\u00e7enek olabilir. Bu kapsamda <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>&#8216;\u0131n kriz uyar\u0131 sisteminden faydalanmak m\u00fcmk\u00fcnd\u00fcr. \u00d6zellikle de Fenomen uyar\u0131s\u0131, krizleri f\u0131rsata \u00e7evirme konusunda faydal\u0131 olabilmektedir.)<\/li>\n<\/ol>\n<h4>\u00d6nceliklendirme<\/h4>\n<ol>\n<li><strong>Aciliyet Durumu ve Kategori Bazl\u0131 \u00d6nceliklendirme<\/strong>\n<ul>\n<li>Gelen mesajlar, i\u00e7eri\u011finin aciliyet durumuna ve THY taraf\u0131ndan belirlenen konu\/kategoriye g\u00f6re \u00f6nceliklendirilebilir.<\/li>\n<li>\u00d6rne\u011fin, u\u00e7u\u015f iptalleri ve acil durumlarla ilgili mesajlar, di\u011fer mesajlardan daha \u00f6ncelikli olarak i\u015flenebilir.<\/li>\n<li><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, hedef kategorilerin belirlenerek \u00f6nceliklendirilmesini sa\u011flayabilir ve Agentlar\u0131n ekran\u0131na d\u00fc\u015f\u00fcr\u00fclebilir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Uygulama \u00d6rne\u011fi<\/h4>\n<ol>\n<li><strong>\u00d6rnek Senaryo<\/strong>: THY&#8217;nin sosyal medya hesab\u0131na \u0130ngilizce bir mesaj gelir. \u00d6rne\u011fin, &#8220;I have an issue with my flight booking.&#8221;<\/li>\n<li><strong>Dil Belirleme<\/strong>: Mesaj, <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>\u00a0taraf\u0131ndan Google API kullan\u0131larak \u0130ngilizce olarak belirlenir.<\/li>\n<li><strong>NLP \u0130\u015flemi<\/strong>: NLP algoritmalar\u0131, mesaj\u0131n bir u\u00e7u\u015f rezervasyonu ile ilgili bir sorun i\u00e7erdi\u011fini analiz eder.<\/li>\n<li><strong>Duygu Analizi<\/strong>: Mesaj\u0131n tonu analiz edilir, \u00f6fkeli bir m\u00fc\u015fteri oldu\u011fu belirlenir ve etiket olarak kaydedilir.<\/li>\n<li><strong>Kategorize Etme ve Yan\u0131t \u00dcretme<\/strong>:\n<ul>\n<li>Mesaj, &#8220;\u015eikayet\/Rezervasyon&#8221; kategorisine atan\u0131r, etiket belirlenir ve ilgili sosyal medya ekibinin \u00f6n\u00fcne getirilir.<\/li>\n<li>NLP\/LLM algoritmalar\u0131, mesaj i\u00e7eri\u011fine uygun makro mesajlar\u0131 tetikler.<\/li>\n<li>\u00a0Haz\u0131r mesaj makrosu otomatik olarak se\u00e7ilir. (\u015eu anda sistemde, senaryo ile e\u015fle\u015febilecek cevap kapsam\u0131nda yapay zekay\u0131 e\u011fitebilecek yeterli veri bulunmamaktad\u0131r.)<\/li>\n<li>Agent \u00f6n\u00fcne getirilen kategori de\u011fi\u015firse, duygu analizi(etiket) ile ilgili farkl\u0131 bir se\u00e7enek se\u00e7ilirse; g\u00fcncel bilgiler otomatik olarak Yapay Zeka Modeline iletilir.<\/li>\n<li>Bu kapsamda <strong>User Touch Performance<\/strong> raporuna kullan\u0131c\u0131 ile ilgili ekleme yap\u0131l\u0131r. (\u0130stenirse User Touch Performance tablosu, kullan\u0131c\u0131n\u0131n i\u015flemleri baz\u0131nda ayr\u0131nt\u0131l\u0131 rapor ekranlar\u0131na b\u00f6l\u00fcnebilir.)<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u00d6nceliklendirme<\/strong>:\n<ul>\n<li>Kullan\u0131c\u0131 fenomen oldu\u011fu oldu\u011fu i\u00e7in, VIP stat\u00fcs\u00fc devreye sokulur ve bu mesaj di\u011ferlerine g\u00f6re daha \u00f6ncelikli olarak i\u015flenir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>(* Normal \u015fartlarda t\u00fcm model ve s\u00fcre\u00e7, ge\u00e7mi\u015f datalar do\u011frultusunda \u015fekillendirilmeli ve en verimli s\u00fcre\u00e7 i\u00e7in ortak yol haritas\u0131 \u00e7izilmelidir.)<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" title=\"Dog\u0306al Dil I\u0307s\u0327leme\" src=\"https:\/\/player.vimeo.com\/video\/955664008?h=87329d8288&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"619\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">08<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Tak\u0131m Y\u00f6netim \u00d6zelli\u011fi<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4>Tak\u0131m Y\u00f6netimi \u00d6zelli\u011fi<\/h4>\n<p><strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>, hesaplar\u0131n ve kullan\u0131c\u0131lar\u0131n esnek bir \u015fekilde y\u00f6netilmesini sa\u011flayan tak\u0131m y\u00f6netimi \u00f6zelli\u011fi sunar.<\/p>\n<h4>Hesaplar ve Kullan\u0131c\u0131lar<\/h4>\n<ul>\n<li><strong>Hesap<\/strong>: Facebook, Twitter, Instagram, Whatsapp vb. sosyal medya platformlar\u0131.<\/li>\n<li><strong>Kullan\u0131c\u0131<\/strong>: Sisteme eklenmi\u015f ve kullan\u0131c\u0131 ad\u0131 ile \u015fifreleriyle giri\u015f yapm\u0131\u015f ki\u015filer.<\/li>\n<\/ul>\n<h4>Tak\u0131mlar\u0131n \u00d6zellikleri<\/h4>\n<ul>\n<li>Tak\u0131mlar\u0131n ad\u0131, a\u00e7\u0131klamas\u0131 ve g\u00f6sterim ad\u0131 vard\u0131r.<\/li>\n<li>Her hesap bir tak\u0131m\u0131n \u00fcyesi olmal\u0131d\u0131r.<\/li>\n<li>Bir hesap yaln\u0131zca bir tak\u0131m\u0131n \u00fcyesi olabilir.<\/li>\n<li>Tak\u0131mlar birden fazla hesaba sahip olabilir.<\/li>\n<li>Olu\u015fturulan tak\u0131m silinemez veya d\u00fczenlenemez.<\/li>\n<li>Tak\u0131mlara eklenen hesaplar do\u011frudan tak\u0131mdan silinemez. Hesap \u00f6nce sistemden silinmeli ve ard\u0131ndan tekrar eklenmelidir. (Ayarlar\/Hesaplar)<\/li>\n<\/ul>\n<h4>Bir Tak\u0131m Nas\u0131l Eklenir?<\/h4>\n<ol>\n<li><strong>Tak\u0131m Y\u00f6netim Paneline Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Tak\u0131mlar&#8221; sekmesine gidin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni Tak\u0131m Olu\u015fturma<\/strong>:\n<ul>\n<li>&#8220;Yeni Tak\u0131m Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Tak\u0131m i\u00e7in bir ad, a\u00e7\u0131klama ve g\u00f6sterim ad\u0131 girin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Hesap Eklemek<\/strong>:\n<ul>\n<li>&#8220;Hesap Ekle&#8221; b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n<li>Tak\u0131ma eklemek istedi\u011finiz hesaplar\u0131 se\u00e7in.<\/li>\n<li>Her hesap yaln\u0131zca bir tak\u0131m\u0131n \u00fcyesi olabilir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kullan\u0131c\u0131 Ekleme<\/strong>:\n<ul>\n<li>&#8220;Kullan\u0131c\u0131 Ekle&#8221; b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n<li>Sisteme eklenmi\u015f ve giri\u015f yapm\u0131\u015f kullan\u0131c\u0131lar\u0131 tak\u0131ma ekleyin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tak\u0131m Y\u00f6netimi<\/strong>:\n<ul>\n<li>Olu\u015fturdu\u011funuz tak\u0131m art\u0131k hesaplar\u0131 ve kullan\u0131c\u0131lar\u0131 y\u00f6netmeye haz\u0131r.<\/li>\n<li>Tak\u0131m olu\u015fturulduktan sonra, tak\u0131m silinemez veya d\u00fczenlenemez.<\/li>\n<li>Tak\u0131mlara eklenen hesaplar do\u011frudan tak\u0131mdan silinemez. Hesap \u00f6nce sistemden silinmeli ve ard\u0131ndan tekrar eklenmelidir. (Ayarlar\/Hesaplar)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Bu ad\u0131mlar\u0131 takip ederek <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>&#8216;ta yeni bir tak\u0131m olu\u015fturabilir ve y\u00f6netebilirsiniz.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/955331207?h=7afbb46dcd&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"652\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">09<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Kullan\u0131c\u0131lar ve Tak\u0131mlar<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Tak\u0131m<\/strong>: Tak\u0131mlar, hesaplar\u0131n ve kullan\u0131c\u0131lar\u0131n esnek bir \u015fekilde y\u00f6netilmesini sa\u011flayan bir \u00f6zelliktir.<\/p>\n<p><strong>Hesap<\/strong>: Facebook, Twitter, Instagram, Whatsapp vb.<\/p>\n<p><strong>Kullan\u0131c\u0131<\/strong>: Sisteme eklenmi\u015f ve kullan\u0131c\u0131 ad\u0131 ile \u015fifreleriyle giri\u015f yapm\u0131\u015f ki\u015filer.<\/p>\n<h4>Tak\u0131mlar\u0131n \u00d6zellikleri<\/h4>\n<ul>\n<li>Bir kullan\u0131c\u0131, birden fazla tak\u0131m\u0131n \u00fcyesi olabilir.<\/li>\n<li>Tak\u0131mlara ait hesaplar yaln\u0131zca tak\u0131m \u00fcyeleri taraf\u0131ndan g\u00f6r\u00fcnt\u00fclenebilir ve kontrol edilebilir. (Hesaplar, tak\u0131mlara ba\u011f\u0131ml\u0131d\u0131r.)<\/li>\n<li>Tak\u0131mlara \u00fcye olmayan kullan\u0131c\u0131lar, sisteme giri\u015f yapt\u0131klar\u0131nda bo\u015f bir ekran g\u00f6r\u00fcrler.<\/li>\n<li>Kullan\u0131c\u0131lar tak\u0131mlara eklenebilir ve bu i\u015flem s\u0131n\u0131rs\u0131zd\u0131r.<\/li>\n<li>Tak\u0131mlara eklenen kullan\u0131c\u0131lar gerekti\u011finde silinebilir ve tekrar eklenebilir.<\/li>\n<\/ul>\n<h4>Kullan\u0131c\u0131lar\u0131n Tak\u0131ma Eklenmesi<\/h4>\n<ol>\n<li><strong>Tak\u0131m Y\u00f6netim Paneline Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Tak\u0131mlar&#8221; sekmesine gidin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tak\u0131m Se\u00e7imi<\/strong>:\n<ul>\n<li>Tak\u0131m y\u00f6netim panelinde mevcut tak\u0131mlar\u0131 g\u00f6r\u00fcnt\u00fcleyin ve kullan\u0131c\u0131 eklemek istedi\u011finiz tak\u0131m\u0131 se\u00e7in.<\/li>\n<li>Se\u00e7ilen tak\u0131m\u0131n detaylar\u0131, hesaplar\u0131 ve mevcut \u00fcyeleri bu ekranda g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kullan\u0131c\u0131 Ekleme<\/strong>:\n<ul>\n<li>&#8220;Kullan\u0131c\u0131 Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>A\u00e7\u0131lan kullan\u0131c\u0131 listesinden, eklemek istedi\u011finiz kullan\u0131c\u0131lar\u0131 se\u00e7in.<\/li>\n<li>&#8220;Ekle&#8221; butonuna basarak kullan\u0131c\u0131lar\u0131 tak\u0131ma ekleyin.<\/li>\n<li>Kullan\u0131c\u0131lar, birden fazla tak\u0131ma eklenebilir ve bu i\u015flem s\u0131n\u0131rs\u0131zd\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kullan\u0131c\u0131 Silme ve Yeniden Ekleme<\/strong>:\n<ul>\n<li>Y\u00f6netici, tak\u0131mdan \u00e7\u0131kar\u0131lmas\u0131 gereken kullan\u0131c\u0131lar\u0131 se\u00e7er ve &#8220;Sil&#8221; butonuna basarak kullan\u0131c\u0131lar\u0131 tak\u0131mdan \u00e7\u0131kar\u0131r.<\/li>\n<li>Gerekirse, kullan\u0131c\u0131lar tekrar ayn\u0131 \u015fekilde tak\u0131ma eklenebilir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/563442039?h=53118c9489&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">10<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Kullan\u0131c\u0131 Y\u00f6netimi<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Kullan\u0131c\u0131 (User)<\/strong>: <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>&#8216;u kullanabilen ki\u015filer. Bu kullan\u0131c\u0131lar, y\u00f6neticiler gibi farkl\u0131 roller olabilir.<\/p>\n<p><strong>S\u00fcperadmin (Superadmin)<\/strong>: <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong>&#8216;un en yetkili kullan\u0131c\u0131s\u0131d\u0131r. Bu yetki payla\u015f\u0131l\u0131rken dikkatli olunmal\u0131d\u0131r.<\/p>\n<h4>Tak\u0131mlar\u0131n \u00d6zellikleri<\/h4>\n<ul>\n<li>Her hesap bir tak\u0131ma aittir. Tak\u0131mlara ait hesaplar yaln\u0131zca tak\u0131m \u00fcyeleri taraf\u0131ndan g\u00f6r\u00fcnt\u00fclenebilir ve kontrol edilebilir. (Hesaplar, tak\u0131mlara ba\u011f\u0131ml\u0131d\u0131r.)<\/li>\n<li>Kullan\u0131c\u0131lar, birden fazla tak\u0131m\u0131n \u00fcyesi olabilir.<\/li>\n<li>Tak\u0131mlara eklenen kullan\u0131c\u0131lar, do\u011frudan silinemez; yaln\u0131zca devre d\u0131\u015f\u0131 b\u0131rak\u0131labilir.<\/li>\n<li>Tak\u0131mlara \u00fcye olmayan kullan\u0131c\u0131lar, sisteme giri\u015f yapt\u0131klar\u0131nda bo\u015f bir ekran g\u00f6r\u00fcrler.<\/li>\n<\/ul>\n<h4>Kullan\u0131c\u0131lar\u0131n Tak\u0131ma Eklenmesi<\/h4>\n<ol>\n<li><strong>Tak\u0131m Y\u00f6netim Paneline Eri\u015fim<\/strong>:\n<ul>\n<li>S\u00fcperadmin olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Tak\u0131mlar&#8221; sekmesine gidin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tak\u0131m Se\u00e7imi<\/strong>:\n<ul>\n<li>Tak\u0131m y\u00f6netim panelinde mevcut tak\u0131mlar\u0131 g\u00f6r\u00fcnt\u00fcleyin ve kullan\u0131c\u0131 eklemek istedi\u011finiz tak\u0131m\u0131 se\u00e7in.<\/li>\n<li>Se\u00e7ilen tak\u0131m\u0131n detaylar\u0131, hesaplar\u0131 ve mevcut \u00fcyeleri bu ekranda g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kullan\u0131c\u0131 Ekleme<\/strong>:\n<ul>\n<li>&#8220;Kullan\u0131c\u0131 Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>A\u00e7\u0131lan kullan\u0131c\u0131 listesinden, eklemek istedi\u011finiz kullan\u0131c\u0131lar\u0131 se\u00e7in.<\/li>\n<li>&#8220;Ekle&#8221; butonuna basarak kullan\u0131c\u0131lar\u0131 tak\u0131ma ekleyin.<\/li>\n<li>Kullan\u0131c\u0131lar, birden fazla tak\u0131ma eklenebilir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kullan\u0131c\u0131 Silme ve Devre D\u0131\u015f\u0131 B\u0131rakma<\/strong>:\n<ul>\n<li>Y\u00f6netici, tak\u0131mdan \u00e7\u0131kar\u0131lmas\u0131 gereken kullan\u0131c\u0131lar\u0131 se\u00e7er ve &#8220;Devre D\u0131\u015f\u0131 B\u0131rak&#8221; butonuna basarak kullan\u0131c\u0131lar\u0131 tak\u0131mdan \u00e7\u0131kar\u0131r.<\/li>\n<li>Kullan\u0131c\u0131lar tamamen silinemez, sadece devre d\u0131\u015f\u0131 b\u0131rak\u0131labilir.(Veri G\u00fcvenli\u011fi)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562281330?h=0508f4d061&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">11<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Esnek Kullan\u0131c\u0131 Rolleri<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<ul>\n<li>Kullan\u0131c\u0131lar\u0131n tak\u0131mlardaki rolleri tan\u0131mlanabilir.<\/li>\n<li>Roller, eklenen se\u00e7eneklerle s\u0131n\u0131rl\u0131d\u0131r.<\/li>\n<li>Bir kullan\u0131c\u0131, farkl\u0131 tak\u0131mlarda farkl\u0131 roller \u00fcstlenebilir.<\/li>\n<\/ul>\n<h4>Bir Kullan\u0131c\u0131ya Her Tak\u0131m \u0130\u00e7in Farkl\u0131 Rol Atama Ad\u0131mlar\u0131<\/h4>\n<ol>\n<li><strong>Tak\u0131m Y\u00f6netim Paneline Eri\u015fim<\/strong>:\n<ul>\n<li>S\u00fcperadmin olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Tak\u0131mlar&#8221; sekmesine gidin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Tak\u0131m Se\u00e7imi<\/strong>:\n<ul>\n<li>Tak\u0131m y\u00f6netim panelinde mevcut tak\u0131mlar\u0131 g\u00f6r\u00fcnt\u00fcleyin ve rol atamak istedi\u011finiz kullan\u0131c\u0131y\u0131 i\u00e7eren tak\u0131m\u0131 se\u00e7in.<\/li>\n<li>Se\u00e7ilen tak\u0131m\u0131n detaylar\u0131, hesaplar\u0131 ve mevcut \u00fcyeleri bu ekranda g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kullan\u0131c\u0131 Se\u00e7imi<\/strong>:\n<ul>\n<li>Tak\u0131m \u00fcyeleri listesinden rol atamak istedi\u011finiz kullan\u0131c\u0131y\u0131 se\u00e7in.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Rol Atama<\/strong>:\n<ul>\n<li>Kullan\u0131c\u0131 detaylar\u0131 ekran\u0131nda, kullan\u0131c\u0131ya atanacak rol\u00fc se\u00e7in.<\/li>\n<li>Rol se\u00e7enekleri, \u00f6nceden tan\u0131mlanm\u0131\u015f ve eklenmi\u015f rollerle s\u0131n\u0131rl\u0131d\u0131r.<\/li>\n<li>Se\u00e7ilen rol\u00fc kullan\u0131c\u0131ya atay\u0131n ve kaydedin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Farkl\u0131 Tak\u0131mlar \u0130\u00e7in Farkl\u0131 Roller<\/strong>:\n<ul>\n<li>Bir kullan\u0131c\u0131, birden fazla tak\u0131m\u0131n \u00fcyesi olabilir ve her tak\u0131mda farkl\u0131 bir rol \u00fcstlenebilir.<\/li>\n<li>Ayn\u0131 kullan\u0131c\u0131ya farkl\u0131 tak\u0131mlar i\u00e7in farkl\u0131 roller atayarak i\u015flemi tekrarlay\u0131n.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562281581?h=1425d5f0c6&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">12<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Kategori Y\u00f6netimi<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Kategori<\/strong>: Kategoriler, kullan\u0131c\u0131lara destek konular\u0131 sunarak ihtiya\u00e7 duyduklar\u0131 alan\u0131 daha kolay se\u00e7melerine yard\u0131mc\u0131 olan destek konular\u0131d\u0131r.<\/p>\n<h4>Kategorilerin \u00d6zellikleri<\/h4>\n<ul>\n<li>S\u0131n\u0131rs\u0131z say\u0131da kategori eklenebilir.<\/li>\n<li>Her kategori d\u00fczenlenebilir ve silinebilir.<\/li>\n<li>Kategorilerin ad\u0131 ve \u00fcst bilgi bilgisi vard\u0131r.<\/li>\n<li>Ticketlar birden fazla kategoriye sahip olabilir.<\/li>\n<li>Kategoriler raporlama i\u00e7in kullan\u0131l\u0131r.<\/li>\n<\/ul>\n<h4>Bir Kategori Nas\u0131l Eklenir?<\/h4>\n<ol>\n<li><strong>Kategori Y\u00f6netim Paneline Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Kategoriler&#8221; sekmesine gidin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni Kategori Olu\u015fturma<\/strong>:\n<ul>\n<li>&#8220;Yeni Kategori Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Kategori i\u00e7in bir ad girin.<\/li>\n<li>\u00dcst bilgi bilgisi varsa, bu bilgiyi de girin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kategori Kaydetme<\/strong>:\n<ul>\n<li>Kategorinin ad\u0131n\u0131 ve \u00fcst bilgiyi girdikten sonra &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Kategori art\u0131k sistemde mevcut olacakt\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kategorileri D\u00fczenleme ve Silme<\/strong>:\n<ul>\n<li>Var olan bir kategoriyi d\u00fczenlemek veya silmek i\u00e7in kategori y\u00f6netim panelinde ilgili kategoriyi se\u00e7in.<\/li>\n<li>&#8220;D\u00fczenle&#8221; butonuna t\u0131klayarak kategori bilgilerini g\u00fcncelleyebilir veya &#8220;Sil&#8221; butonuna t\u0131klayarak kategoriyi sistemden kald\u0131rabilirsiniz.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Kategori Kullan\u0131m\u0131<\/strong>:\n<ul>\n<li>Kategoriler, ticketlar olu\u015fturulurken se\u00e7ilebilir.<\/li>\n<li>Bir ticket birden fazla kategoriye sahip olabilir.<\/li>\n<li>Kategoriler, raporlama s\u00fcre\u00e7lerinde kullan\u0131labilir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/563449767?h=33f94160c2&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">13<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Smart Etiket Modeli (Tags)<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Etiket (Tag)<\/strong>: Birini veya bir \u015feyi tan\u0131mlamak veya ba\u015fka bilgiler vermek amac\u0131yla eklenen bir etikettir.<\/p>\n<h4>Etiketlerin \u00d6zellikleri<\/h4>\n<ul>\n<li>Etiketler d\u00fczenlenebilir ve silinebilir.<\/li>\n<li>Raporlama i\u00e7in \u00f6zel kategori olarak kullan\u0131labilir.<\/li>\n<li>Pozitif, negatif ve n\u00f6tr gibi etiketlerle duygu analizi yap\u0131labilir.<\/li>\n<\/ul>\n<h4>Bir Etiket Nas\u0131l Eklenir?<\/h4>\n<ol>\n<li><strong>Etiket Y\u00f6netim Paneline Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Etiketler&#8221; sekmesine gidin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni Etiket Olu\u015fturma<\/strong>:\n<ul>\n<li>&#8220;Yeni Etiket Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Etiket i\u00e7in bir ad girin.<\/li>\n<li>Etiketi a\u00e7\u0131klamak i\u00e7in ek bilgiler girin (iste\u011fe ba\u011fl\u0131).<\/li>\n<\/ul>\n<\/li>\n<li><strong>Etiket Kaydetme<\/strong>:\n<ul>\n<li>Etiketin ad\u0131n\u0131 ve a\u00e7\u0131klamas\u0131n\u0131 girdikten sonra &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Etiket art\u0131k sistemde mevcut olacakt\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Etiketleri D\u00fczenleme ve Silme<\/strong>:\n<ul>\n<li>Var olan bir etiketi d\u00fczenlemek veya silmek i\u00e7in etiket y\u00f6netim panelinde ilgili etiketi se\u00e7in.<\/li>\n<li>&#8220;D\u00fczenle&#8221; butonuna t\u0131klayarak etiket bilgilerini g\u00fcncelleyebilir veya &#8220;Sil&#8221; butonuna t\u0131klayarak etiketi sistemden kald\u0131rabilirsiniz.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Etiket Kullan\u0131m\u0131<\/strong>:\n<ul>\n<li>Etiketler, ticketlar veya m\u00fc\u015fteri etkile\u015fimleri i\u00e7in kullan\u0131labilir.<\/li>\n<li>Duygu analizi yapmak i\u00e7in etiketleri kullanabilirsiniz (pozitif, negatif, n\u00f6tr vb.).<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4><\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562281715?h=6f328ab5b2&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">14<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">M\u00fc\u015fteri T\u00fcr\u00fc nedir?<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>M\u00fc\u015fteri T\u00fcr\u00fc<\/strong>: Farkl\u0131 m\u00fc\u015fteri t\u00fcrlerine farkl\u0131 \u015fekillerde yakla\u015fmak ve onlar\u0131 etkili bir \u015fekilde y\u00f6netmek \u00f6nemlidir. M\u00fc\u015fteri t\u00fcrleri, m\u00fc\u015fterilerin s\u0131n\u0131fland\u0131r\u0131lmas\u0131n\u0131 sa\u011flar.<\/p>\n<h4>M\u00fc\u015fteri T\u00fcrlerinin \u00d6zellikleri<\/h4>\n<ul>\n<li>M\u00fc\u015fteri t\u00fcr\u00fc, m\u00fc\u015fteri profili \u00fczerinden se\u00e7ilir ya da otomatik atan\u0131r.<\/li>\n<li>VIP ve \u00d6nemli t\u00fcrleri ayn\u0131 anda se\u00e7ilebilir. (VIP &gt; \u00d6nemli)<\/li>\n<li>\u00d6nemli ve VIP se\u00e7enekleri \u00f6zel uyar\u0131lara sahiptir. Emoji i\u00e7erirler ve mesaj kutular\u0131 renklidir.<\/li>\n<li>VIP veya \u00d6nemli bir m\u00fc\u015fteri mesaj g\u00f6nderdi\u011finde, kullan\u0131c\u0131lara uyar\u0131 e-postas\u0131 g\u00f6nderilir.<\/li>\n<li>Bu veriler raporlama i\u00e7in kullan\u0131labilir.<\/li>\n<li>M\u00fc\u015fteri t\u00fcr\u00fc s\u0131n\u0131rs\u0131zd\u0131r.<\/li>\n<\/ul>\n<h4>Bir M\u00fc\u015fteri T\u00fcr\u00fc Nas\u0131l Eklenir?<\/h4>\n<ol>\n<li><strong>M\u00fc\u015fteri Y\u00f6netim Paneline Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;M\u00fc\u015fteriler&#8221; veya &#8220;M\u00fc\u015fteri T\u00fcrleri&#8221; sekmesine gidin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni M\u00fc\u015fteri T\u00fcr\u00fc Olu\u015fturma<\/strong>:\n<ul>\n<li>&#8220;Yeni M\u00fc\u015fteri T\u00fcr\u00fc Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>M\u00fc\u015fteri t\u00fcr\u00fc i\u00e7in bir ad girin (\u00f6rne\u011fin, VIP, \u00d6nemli).<\/li>\n<\/ul>\n<\/li>\n<li><strong>M\u00fc\u015fteri T\u00fcr\u00fc \u00d6zelliklerini Belirleme<\/strong>:\n<ul>\n<li>M\u00fc\u015fteri t\u00fcr\u00fcne \u00f6zel uyar\u0131lar, emojiler ve renkli mesaj kutular\u0131 ekleyin.<\/li>\n<li>VIP ve \u00d6nemli m\u00fc\u015fteri t\u00fcrleri i\u00e7in \u00f6zel uyar\u0131lar ve e-posta bildirimlerini ayarlay\u0131n.<\/li>\n<\/ul>\n<\/li>\n<li><strong>M\u00fc\u015fteri T\u00fcr\u00fcn\u00fc Kaydetme<\/strong>:\n<ul>\n<li>M\u00fc\u015fteri t\u00fcr\u00fcn\u00fcn ad\u0131n\u0131 ve \u00f6zelliklerini girdikten sonra &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>M\u00fc\u015fteri t\u00fcr\u00fc art\u0131k sistemde mevcut olacakt\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>M\u00fc\u015fteri Profiline M\u00fc\u015fteri T\u00fcr\u00fc Ekleme<\/strong>:\n<ul>\n<li>M\u00fc\u015fteri profiline gidin ve m\u00fc\u015fteri t\u00fcr\u00fcn\u00fc se\u00e7in.<\/li>\n<li>Bir m\u00fc\u015fteri i\u00e7in VIP ve \u00d6nemli t\u00fcrlerini ayn\u0131 anda se\u00e7ebilirsiniz.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562281801?h=366203d624&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">15<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Cinsiyet &amp; \u0130lgi alanlar\u0131<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>M\u00fc\u015fteri Cinsiyeti<\/strong>: M\u00fc\u015fterilerin karar verme davran\u0131\u015flar\u0131n\u0131 etkileyen bir\u00e7ok fakt\u00f6rden biri de cinsiyettir. <strong>Convo<span style=\"color: #ff0000;\">PLUS<\/span><\/strong> klasik cinsiyet kal\u0131plar\u0131n\u0131n d\u0131\u015f\u0131na \u00e7\u0131karak, kad\u0131n&amp;futbol, erkek&amp;yemek&#8230; gibi ilgi alanlar\u0131yla da esnek kategorizasyona izin vermektedir.<\/p>\n<h4>M\u00fc\u015fteri Cinsiyeti \u00d6zellikleri<\/h4>\n<ul>\n<li>\u201cErkek\u201d, \u201cKad\u0131n\u201d, \u201cBilinmiyor\u201d se\u00e7enekleri gereklidir.<\/li>\n<li>Yeni se\u00e7enekler eklenebilir, d\u00fczenlenebilir ve silinebilir.<\/li>\n<li>Eklenen her se\u00e7enek raporlamada g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<\/ul>\n<h4>Bir M\u00fc\u015fteri Cinsiyeti Nas\u0131l Eklenir?<\/h4>\n<ol>\n<li><strong>Cinsiyet Y\u00f6netim Paneline Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;M\u00fc\u015fteri Cinsiyetleri&#8221; sekmesine gidin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni Cinsiyet Se\u00e7ene\u011fi Olu\u015fturma<\/strong>:\n<ul>\n<li>&#8220;Yeni Cinsiyet Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Cinsiyet i\u00e7in bir ad girin (\u00f6rne\u011fin, Erkek, Kad\u0131n, Bilinmiyor).<\/li>\n<\/ul>\n<\/li>\n<li><strong>Cinsiyet Se\u00e7ene\u011fini Kaydetme<\/strong>:\n<ul>\n<li>Cinsiyet ad\u0131n\u0131 girdikten sonra &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Cinsiyet se\u00e7ene\u011fi art\u0131k sistemde mevcut olacakt\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Cinsiyet Se\u00e7eneklerini D\u00fczenleme ve Silme<\/strong>:\n<ul>\n<li>Var olan bir cinsiyet se\u00e7ene\u011fini d\u00fczenlemek veya silmek i\u00e7in cinsiyet y\u00f6netim panelinde ilgili se\u00e7ene\u011fi se\u00e7in.<\/li>\n<li>&#8220;D\u00fczenle&#8221; butonuna t\u0131klayarak cinsiyet bilgilerini g\u00fcncelleyebilir veya &#8220;Sil&#8221; butonuna t\u0131klayarak se\u00e7ene\u011fi sistemden kald\u0131rabilirsiniz.<\/li>\n<\/ul>\n<\/li>\n<li><strong>M\u00fc\u015fteri Profiline Cinsiyet Ekleme<\/strong>:\n<ul>\n<li>M\u00fc\u015fteri profiline gidin ve cinsiyet se\u00e7ene\u011fini belirleyin.<\/li>\n<li>M\u00fc\u015fteri profili olu\u015ftururken veya d\u00fczenlerken cinsiyet se\u00e7ene\u011fini ekleyebilirsiniz. (Platformlar\u0131n cinsiyet bilgisi payla\u015ft\u0131\u011f\u0131 durumlarda bu bilgi sisteme otomatik kaydedilir. \u00d6rn: Facebook)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562281911?h=a76584d597&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">16<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Makro (Haz\u0131r ve H\u0131zl\u0131 Yan\u0131t) Nedir? (Teknik \u0130nceleme)<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Makro<\/strong>: Makrolar, tekrarlayan g\u00f6revleri otomatikle\u015ftirerek zaman kazand\u0131r\u0131r. Ayn\u0131 c\u00fcmleleri yeniden yazmaya veya ticket g\u00fcncellemelerini tekrar etmeye gerek yoktur. Makrolar, haz\u0131r cevaplara ek olarak ticket&#8217;\u0131n alanlar\u0131n\u0131 de\u011fi\u015ftiren bir veya daha fazla eylemden olu\u015fur.<\/p>\n<h4>Makro \u00d6zellikleri<\/h4>\n<ul>\n<li>Her makronun bir ad\u0131 ve kategorisi vard\u0131r.<\/li>\n<li>Yaln\u0131zca &#8220;Aktif&#8221; makrolar, yan\u0131t kutusunda listede g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<li>M\u00fc\u015fteri destek talepleri i\u00e7in tek bir standart yan\u0131tla cevap veren makrolar olu\u015fturulabilir.<\/li>\n<li>H\u0131zl\u0131 yan\u0131t i\u00e7in standart metin mesaj kal\u0131plar\u0131 makrolara eklenebilir.<\/li>\n<li>G\u00f6rseller makrolara eklenebilir. (E\u011fer g\u00f6rsel se\u00e7ene\u011fi etkinse)<\/li>\n<li>Haz\u0131r Ticket bilgileri, ticket bilgilerini de\u011fi\u015ftirmek i\u00e7in eklenebilir. (D\u00fczenlenebilir Makro Ticket Alanlar\u0131: Ba\u015fl\u0131k, A\u00e7\u0131klama, Durum, Kategori, Etiketler ve Transfer Bilgileri)<\/li>\n<li>\u00d6nceden olu\u015fturulmu\u015f yan\u0131tlar\u0131n metin ve g\u00f6rselleri, de\u011fi\u015fkenler kullan\u0131larak \u00f6zelle\u015ftirilebilir. (Makro De\u011fi\u015fkenleri)<\/li>\n<\/ul>\n<h4>De\u011fi\u015fken T\u00fcrleri<\/h4>\n<ol>\n<li><strong>Varsay\u0131lan De\u011fi\u015fkenler<\/strong>:\n<ul>\n<li><strong>ConvoPLUS<\/strong> taraf\u0131ndan sa\u011flanan de\u011fi\u015fken t\u00fcr\u00fcd\u00fcr. De\u011fi\u015fkenin de\u011feri, kullan\u0131ld\u0131\u011f\u0131 metin i\u00e7ine otomatik olarak eklenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u00d6zel De\u011fi\u015fkenler<\/strong>:\n<ul>\n<li>Kullan\u0131c\u0131lar taraf\u0131ndan olu\u015fturulan de\u011fi\u015fken t\u00fcr\u00fcd\u00fcr. Makro kullan\u0131m\u0131 s\u0131ras\u0131nda kullan\u0131c\u0131lardan bu de\u011fi\u015fkenin de\u011feri istenir. (Ekran a\u00e7\u0131l\u0131r ve de\u011fi\u015fkenin de\u011feri istenir)<\/li>\n<li>Her iki de\u011fi\u015fken t\u00fcr\u00fc de metin ve g\u00f6rsellerde kullan\u0131labilir. Her de\u011fi\u015fkenin bir ad\u0131 ve a\u00e7\u0131klamas\u0131 vard\u0131r. De\u011fi\u015fkenin ad\u0131 yerine de\u011feri yaz\u0131l\u0131r. Bu nedenle, \u00f6zel de\u011fi\u015fkenler olu\u015ftururken benzersiz adlar kullan\u0131lmal\u0131d\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">17<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Makro Kategorileri ile Cevap Etkinli\u011fini Geli\u015ftirme<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Makro<\/strong>: Makrolar, tekrarlayan g\u00f6revleri otomatikle\u015ftirerek zaman kazand\u0131r\u0131r. Ayn\u0131 c\u00fcmleleri yeniden yazmaya veya ticket g\u00fcncellemelerini tekrar etmeye gerek yoktur. Makrolar, bir ticket&#8217;\u0131n alanlar\u0131n\u0131 veya yan\u0131t\u0131n\u0131 de\u011fi\u015ftiren bir veya daha fazla eylemden olu\u015fur.<\/p>\n<h4>Makro Kategorisi<\/h4>\n<ul>\n<li><strong>Makro Kategorisi<\/strong>: Makro kullan\u0131l\u0131rken, makro se\u00e7ici her kategoride mevcut olan makrolar\u0131n ad\u0131n\u0131 g\u00f6sterir. \u00d6nce kategori se\u00e7ilir, ard\u0131ndan makro se\u00e7ilir.<\/li>\n<li>Makro kategorileri eklenebilir, d\u00fczenlenebilir ve silinebilir.<\/li>\n<li>Makro kategorileri s\u0131n\u0131rs\u0131zd\u0131r.<\/li>\n<\/ul>\n<h4>Bir Makro Kategorisi Nas\u0131l Eklenir?<\/h4>\n<ol>\n<li><strong>Makro Y\u00f6netim Paneline Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Makro Kategorileri&#8221; sekmesine gidin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni Makro Kategorisi Olu\u015fturma<\/strong>:\n<ul>\n<li>&#8220;Yeni Makro Kategorisi Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Makro kategorisi i\u00e7in bir ad girin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Makro Kategorisini Kaydetme<\/strong>:\n<ul>\n<li>Makro kategorisinin ad\u0131n\u0131 girdikten sonra &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Makro kategorisi art\u0131k sistemde mevcut olacakt\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Makro Kategorilerini D\u00fczenleme ve Silme<\/strong>:\n<ul>\n<li>Var olan bir makro kategorisini d\u00fczenlemek veya silmek i\u00e7in makro kategorileri y\u00f6netim panelinde ilgili kategoriyi se\u00e7in.<\/li>\n<li>&#8220;D\u00fczenle&#8221; butonuna t\u0131klayarak makro kategorisinin ad\u0131n\u0131 g\u00fcncelleyebilir veya &#8220;Sil&#8221; butonuna t\u0131klayarak kategoriyi sistemden kald\u0131rabilirsiniz.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562281988?h=a10594fe08&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">18<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">H\u0131zl\u0131 Yan\u0131t i\u00e7in Makro (Metin) Nas\u0131l Olu\u015fturulur?<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Makrolar<\/strong>: Ayarlar sayfas\u0131ndan eklenebilir, d\u00fczenlenebilir ve silinebilir. G\u00f6ndermeden \u00f6nce makrolar da d\u00fczenlenebilir.<\/p>\n<h4>Makro Olu\u015fturma Ad\u0131mlar\u0131<\/h4>\n<ol>\n<li><strong>Ayarlar Sayfas\u0131na Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Ayarlar&#8221; sekmesine gidin.<\/li>\n<li>&#8220;Makrolar&#8221; b\u00f6l\u00fcm\u00fcn\u00fc se\u00e7in.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni Makro Olu\u015fturma<\/strong>:\n<ul>\n<li>&#8220;Yeni Makro Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Makro i\u00e7in bir ad ve kategori belirleyin.<\/li>\n<li>Makronun metnini girin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Makro Metni Girme<\/strong>:\n<ul>\n<li>Metin kutusuna h\u0131zl\u0131 yan\u0131t olarak kullanmak istedi\u011finiz mesaj\u0131 yaz\u0131n.<\/li>\n<li>T\u00fcm platformlar\u0131n (Twitter, Instagram, Facebook, WhatsApp vb.) g\u00f6nderi karakter s\u0131n\u0131rlar\u0131 vard\u0131r. Girilen metnin karakter uzunlu\u011funa ve platform s\u0131n\u0131rlar\u0131na g\u00f6re durumu metin kutusunun alt\u0131nda g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<li>E\u011fer makrodaki metin, platform s\u0131n\u0131r\u0131n\u0131 a\u015farsa, kullan\u0131m s\u0131ras\u0131nda fazla metin silinecektir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Makro De\u011fi\u015fkenleri Ekleme<\/strong>:\n<ul>\n<li>Metne de\u011fi\u015fkenler ekleyerek \u00f6zelle\u015ftirebilirsiniz.<\/li>\n<li><strong>Varsay\u0131lan De\u011fi\u015fkenler<\/strong>: ConvoPLUS taraf\u0131ndan sa\u011flanan de\u011fi\u015fkenlerdir ve metin i\u00e7ine otomatik olarak eklenir.<\/li>\n<li><strong>\u00d6zel De\u011fi\u015fkenler<\/strong>: Kullan\u0131c\u0131lar taraf\u0131ndan olu\u015fturulan de\u011fi\u015fkenlerdir. Makro kullan\u0131m\u0131 s\u0131ras\u0131nda ajanlardan bu de\u011fi\u015fkenlerin de\u011feri istenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Makroyu Aktif Hale Getirme<\/strong>:\n<ul>\n<li>Makronun yan\u0131t kutusunda listede g\u00f6r\u00fcnebilmesi i\u00e7in makroyu &#8220;Aktif&#8221; olarak i\u015faretleyin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Makroyu Kaydetme<\/strong>:\n<ul>\n<li>Makronun ad\u0131n\u0131, kategorisini ve metnini girdikten sonra &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Makro art\u0131k sistemde mevcut olacakt\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Makroyu D\u00fczenleme ve Silme<\/h4>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Var olan bir makroyu d\u00fczenlemek veya silmek i\u00e7in &#8220;Ayarlar&#8221; sayfas\u0131nda &#8220;Makrolar&#8221; b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n<li>\u0130lgili makroyu se\u00e7in ve &#8220;D\u00fczenle&#8221; veya &#8220;Sil&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>G\u00f6ndermeden \u00f6nce makroyu yan\u0131t kutusunda d\u00fczenleyebilirsiniz.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/563065942?h=5bf23b32e8&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">19<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">H\u0131zl\u0131 Yan\u0131t i\u00e7in Makro (Metin + G\u00f6rsel) Nas\u0131l Olu\u015fturulur?<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Makrolar<\/strong>: Ayarlar sayfas\u0131ndan eklenebilir, d\u00fczenlenebilir ve silinebilir. G\u00f6ndermeden \u00f6nce makrolar da d\u00fczenlenebilir.<\/p>\n<h3>Makro Olu\u015fturma Ad\u0131mlar\u0131<\/h3>\n<h4>Metin ve G\u00f6rsel ile Makro Olu\u015fturma<\/h4>\n<ol>\n<li><strong>Ayarlar Sayfas\u0131na Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Ayarlar&#8221; sekmesine gidin.<\/li>\n<li>&#8220;Makrolar&#8221; b\u00f6l\u00fcm\u00fcn\u00fc se\u00e7in.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni Makro Olu\u015fturma<\/strong>:\n<ul>\n<li>&#8220;Yeni Makro Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Makro i\u00e7in bir ad ve kategori belirleyin.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>G\u00f6rsel Olu\u015fturma ve D\u00fczenleme<\/h4>\n<ol start=\"3\">\n<li><strong>G\u00f6rsel Olu\u015fturma (PIXEL)<\/strong>:\n<ul>\n<li>&#8220;G\u00f6rsel Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>PIXEL arac\u0131 ile \u00f6zel bir g\u00f6rsel olu\u015fturun.<\/li>\n<li>G\u00f6rsel i\u00e7inde kullan\u0131lacak metinlere de\u011fi\u015fkenler ekleyin.<\/li>\n<li>G\u00f6rsel ayarlar\u0131n\u0131 etkinle\u015ftirerek g\u00f6rselin kullan\u0131lmas\u0131n\u0131 sa\u011flay\u0131n.<\/li>\n<\/ul>\n<\/li>\n<li><strong>G\u00f6rsel \u00d6nizleme ve Kaydetme<\/strong>:\n<ul>\n<li>Olu\u015fturdu\u011funuz g\u00f6rseli \u00f6nizlemede kontrol edin.<\/li>\n<li>G\u00f6rselin son halini kontrol ettikten sonra &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>G\u00f6rseli kaydetmeden \u00f6nce yap\u0131lan de\u011fi\u015fiklikler iptal edilebilir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Metin Girme ve D\u00fczenleme<\/h4>\n<ol start=\"5\">\n<li><strong>Makro Metni Girme<\/strong>:\n<ul>\n<li>Metin kutusuna h\u0131zl\u0131 yan\u0131t olarak kullanmak istedi\u011finiz mesaj\u0131 yaz\u0131n.<\/li>\n<li>T\u00fcm platformlar\u0131n (Twitter, Instagram, Facebook, WhatsApp vb.) g\u00f6nderi karakter s\u0131n\u0131rlar\u0131 vard\u0131r. Girilen metnin karakter uzunlu\u011funa ve platform s\u0131n\u0131rlar\u0131na g\u00f6re durumu metin kutusunun alt\u0131nda g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<li>E\u011fer makrodaki metin, platform s\u0131n\u0131r\u0131n\u0131 a\u015farsa, kullan\u0131m s\u0131ras\u0131nda fazla metin silinecektir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Makro De\u011fi\u015fkenleri Ekleme<\/strong>:\n<ul>\n<li>Metne de\u011fi\u015fkenler ekleyerek \u00f6zelle\u015ftirebilirsiniz.<\/li>\n<li><strong>Varsay\u0131lan De\u011fi\u015fkenler<\/strong>: ConvoPLUS taraf\u0131ndan sa\u011flanan de\u011fi\u015fkenlerdir ve metin i\u00e7ine otomatik olarak eklenir.<\/li>\n<li><strong>\u00d6zel De\u011fi\u015fkenler<\/strong>: Kullan\u0131c\u0131lar taraf\u0131ndan olu\u015fturulan de\u011fi\u015fkenlerdir. Makro kullan\u0131m\u0131 s\u0131ras\u0131nda ajanlardan bu de\u011fi\u015fkenlerin de\u011feri istenir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Makroyu Aktif Hale Getirme ve Kaydetme<\/h4>\n<ol start=\"7\">\n<li><strong>Makroyu Aktif Hale Getirme<\/strong>:\n<ul>\n<li>Makronun yan\u0131t kutusunda listede g\u00f6r\u00fcnebilmesi i\u00e7in makroyu &#8220;Aktif&#8221; olarak i\u015faretleyin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Makroyu Kaydetme<\/strong>:\n<ul>\n<li>Makronun ad\u0131n\u0131, kategorisini, metnini ve g\u00f6rselini girdikten sonra &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Makro art\u0131k sistemde mevcut olacakt\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/563071525?h=68140f7f00&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">20<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">H\u0131zl\u0131 Yan\u0131t i\u00e7in Makro (Metin + G\u00f6rsel + Ticket Bilgisi) Nas\u0131l Olu\u015fturulur?<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Makrolar<\/strong>: Ayarlar sayfas\u0131ndan eklenebilir, d\u00fczenlenebilir ve silinebilir. G\u00f6ndermeden \u00f6nce makrolar da d\u00fczenlenebilir.<\/p>\n<h3>Makro Olu\u015fturma Ad\u0131mlar\u0131<\/h3>\n<h4>Metin, G\u00f6rsel ve Ticket Bilgisi ile Makro Olu\u015fturma<\/h4>\n<ol>\n<li><strong>Ayarlar Sayfas\u0131na Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Ayarlar&#8221; sekmesine gidin.<\/li>\n<li>&#8220;Makrolar&#8221; b\u00f6l\u00fcm\u00fcn\u00fc se\u00e7in.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni Makro Olu\u015fturma<\/strong>:\n<ul>\n<li>&#8220;Yeni Makro Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Makro i\u00e7in bir ad ve kategori belirleyin.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>G\u00f6rsel Olu\u015fturma ve D\u00fczenleme<\/h4>\n<ol start=\"3\">\n<li><strong>G\u00f6rsel Olu\u015fturma (PIXEL)<\/strong>:\n<ul>\n<li>&#8220;G\u00f6rsel Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>PIXEL arac\u0131 ile \u00f6zel bir g\u00f6rsel olu\u015fturun.<\/li>\n<li>G\u00f6rsel i\u00e7inde kullan\u0131lacak metinlere de\u011fi\u015fkenler ekleyin.<\/li>\n<li>G\u00f6rsel ayarlar\u0131n\u0131 etkinle\u015ftirerek g\u00f6rselin kullan\u0131lmas\u0131n\u0131 sa\u011flay\u0131n.<\/li>\n<li>G\u00f6rseli kaydedin ve \u00f6nizlemede kontrol edin.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Makro Metni Girme ve D\u00fczenleme<\/h4>\n<ol start=\"4\">\n<li><strong>Makro Metni Girme<\/strong>:\n<ul>\n<li>Metin kutusuna h\u0131zl\u0131 yan\u0131t olarak kullanmak istedi\u011finiz mesaj\u0131 yaz\u0131n.<\/li>\n<li>T\u00fcm platformlar\u0131n (Twitter, Instagram, Facebook, WhatsApp vb.) g\u00f6nderi karakter s\u0131n\u0131rlar\u0131 vard\u0131r. Girilen metnin karakter uzunlu\u011funa ve platform s\u0131n\u0131rlar\u0131na g\u00f6re durumu metin kutusunun alt\u0131nda g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<li>E\u011fer makrodaki metin, platform s\u0131n\u0131r\u0131n\u0131 a\u015farsa, kullan\u0131m s\u0131ras\u0131nda fazla metin silinecektir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Ticket Bilgilerini Otomatik Doldurma<\/h4>\n<ol start=\"5\">\n<li><strong>Ticket Bilgisi Ayarlama<\/strong>:\n<ul>\n<li>Ticket bilgilerinin otomatik doldurulmas\u0131n\u0131 sa\u011flamak i\u00e7in makroya Ticket bilgilerini ekleyin.<\/li>\n<li>A\u015fa\u011f\u0131daki alanlar\u0131 doldurabilirsiniz:\n<ul>\n<li><strong>Ba\u015fl\u0131k (Title)<\/strong><\/li>\n<li><strong>A\u00e7\u0131klama (Description)<\/strong><\/li>\n<li><strong>Durum (Status)<\/strong><\/li>\n<li><strong>Kategori (Category)<\/strong><\/li>\n<li><strong>Etiketler (Tags)<\/strong><\/li>\n<li><strong>Transfer Bilgileri (Transfer Infos)<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Makro De\u011fi\u015fkenleri Ekleme<\/h4>\n<ol start=\"6\">\n<li><strong>Makro De\u011fi\u015fkenleri Ekleme<\/strong>:\n<ul>\n<li>Metin ve g\u00f6rsellerde kullan\u0131lmak \u00fczere de\u011fi\u015fkenler ekleyerek makroyu \u00f6zelle\u015ftirin.<\/li>\n<li><strong>Varsay\u0131lan De\u011fi\u015fkenler<\/strong>: ConvoPLUS taraf\u0131ndan sa\u011flanan de\u011fi\u015fkenlerdir ve metin i\u00e7ine otomatik olarak eklenir.<\/li>\n<li><strong>\u00d6zel De\u011fi\u015fkenler<\/strong>: Kullan\u0131c\u0131lar taraf\u0131ndan olu\u015fturulan de\u011fi\u015fkenlerdir. Makro kullan\u0131m\u0131 s\u0131ras\u0131nda ajanlardan bu de\u011fi\u015fkenlerin de\u011feri istenir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Makroyu Aktif Hale Getirme ve Kaydetme<\/h4>\n<ol start=\"7\">\n<li><strong>Makroyu Aktif Hale Getirme<\/strong>:\n<ul>\n<li>Makronun yan\u0131t kutusunda listede g\u00f6r\u00fcnebilmesi i\u00e7in makroyu &#8220;Aktif&#8221; olarak i\u015faretleyin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Makroyu Kaydetme<\/strong>:\n<ul>\n<li>Makronun ad\u0131n\u0131, kategorisini, metnini, g\u00f6rselini ve ticket bilgilerini girdikten sonra &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Makro art\u0131k sistemde mevcut olacakt\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/563080996?h=584b6cf115&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">21<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Se\u00e7ili \u0130\u00e7eri\u011fe Yan\u0131t Verme (Yoruma Yorum)<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Yan\u0131t Verme<\/strong>: Se\u00e7ili bir i\u00e7eri\u011fe do\u011frudan yan\u0131t verilmesidir.<\/p>\n<h4>Se\u00e7ili \u0130\u00e7eri\u011fe Yan\u0131t Verme Ad\u0131mlar\u0131<\/h4>\n<ol>\n<li><strong>Yan\u0131t Vermek \u0130stedi\u011finiz \u0130\u00e7eri\u011fi Se\u00e7in<\/strong>:\n<ul>\n<li>Yan\u0131t vermek istedi\u011finiz Tweet&#8217;i se\u00e7in.<\/li>\n<li>Se\u00e7ili i\u00e7erik \u00f6zel bir \u00e7er\u00e7evede kal\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yan\u0131t \u0130konuna T\u0131klay\u0131n<\/strong>:\n<ul>\n<li>Yan\u0131t ikonuna t\u0131klay\u0131n.<\/li>\n<li>Bir yazma kutusu a\u00e7\u0131l\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Mesaj\u0131n\u0131z\u0131 Yaz\u0131n<\/strong>:\n<ul>\n<li>Yazma kutusuna mesaj\u0131n\u0131z\u0131 yaz\u0131n.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yan\u0131t\u0131 G\u00f6nderin<\/strong>:\n<ul>\n<li>Mesaj\u0131n\u0131z\u0131 yazd\u0131ktan sonra, &#8220;Yan\u0131tla&#8221; butonuna t\u0131klay\u0131n veya dokunun.<\/li>\n<li>Yan\u0131t\u0131n\u0131z yorum olarak g\u00f6nderilir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Bu ad\u0131mlar\u0131 takip ederek se\u00e7ili i\u00e7eri\u011fe do\u011frudan yan\u0131t verebilirsiniz. Yan\u0131t\u0131n\u0131z, se\u00e7ili i\u00e7eri\u011fin alt\u0131na yorum olarak g\u00f6nderilecektir.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562282254?h=5118038e22&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">22<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">M\u00fc\u015fteri Notu Ekleme<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Not<\/strong>: Bilgi i\u00e7eri\u011fidir. D\u0131\u015far\u0131 g\u00f6nderilmez ve yaln\u0131zca ConvoPLUS&#8217;ta saklan\u0131r. Bu bilgilendirici mesajlar\u0131 yaln\u0131zca sistem kullan\u0131c\u0131lar\u0131 g\u00f6r\u00fcr.<\/p>\n<h4>Not Ekleme \u00d6zellikleri<\/h4>\n<ul>\n<li>Notlar, m\u00fc\u015fteri mesaj kutusuna \u00f6zeldir.<\/li>\n<li>Eklenen notlar silinemez.<\/li>\n<li>Notu ekleyen kullan\u0131c\u0131 ve notun eklenme zaman\u0131, not ile birlikte g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<\/ul>\n<h4>M\u00fc\u015fteri Notu Nas\u0131l Eklenir?<\/h4>\n<ol>\n<li><strong>M\u00fc\u015fteri Mesaj Kutusuna Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>M\u00fc\u015fteri mesaj kutusuna gidin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni Not Ekleme<\/strong>:\n<ul>\n<li>&#8220;Yeni Not Ekle&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Not i\u00e7eri\u011fini yaz\u0131n.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Notu Kaydetme<\/strong>:\n<ul>\n<li>Notu yazd\u0131ktan sonra &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Not, m\u00fc\u015fteri mesaj kutusunda saklanacakt\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Notun G\u00f6r\u00fcnt\u00fclenmesi<\/strong>:\n<ul>\n<li>Eklenen notlar, m\u00fc\u015fteri mesaj kutusunda listelenir.<\/li>\n<li>Notu ekleyen kullan\u0131c\u0131 ve notun eklenme zaman\u0131 not ile birlikte g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562282366?h=30df962ff2&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">23<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Ticket Transfer S\u00fcreci ve \u00d6zellikleri<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Transfer<\/strong>: Ticket (G\u00f6rev), ba\u015fka bir kullan\u0131c\u0131ya veya tak\u0131ma aktar\u0131labilir. Bu \u015fekilde, hedef kullan\u0131c\u0131lar bu konuyla g\u00f6revlendirilir.<\/p>\n<h4>Transfer \u00d6zellikleri<\/h4>\n<ul>\n<li>Bir ticket, bir tak\u0131ma veya birden fazla kullan\u0131c\u0131ya aktar\u0131labilir.<\/li>\n<li>Transfer listesi d\u00fczenlenebilir.<\/li>\n<li>Transfer s\u00fcreci s\u0131f\u0131rlanabilir.<\/li>\n<li>Transfer s\u00fcrecinde not eklenebilir.<\/li>\n<li>Aktar\u0131lan kullan\u0131c\u0131lara bildirim e-postas\u0131 ve sistem mesaj\u0131 g\u00f6nderilir.<\/li>\n<li>Aktif transferler, mesaj kutusunda bir ikon ile vurgulan\u0131r.<\/li>\n<\/ul>\n<h4>Transfer S\u00fcreci Nas\u0131l Ger\u00e7ekle\u015ftirilir?<\/h4>\n<ol>\n<li><strong>Transfer Listesinin D\u00fczenlenmesi<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden &#8220;Ticketlar&#8221; sekmesine gidin.<\/li>\n<li>Transfer etmek istedi\u011finiz ticket&#8217;\u0131 se\u00e7in.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Yeni Transfer Ba\u015flatma<\/strong>:\n<ul>\n<li>&#8220;Transfer Et&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Ticket&#8217;\u0131 transfer etmek istedi\u011finiz kullan\u0131c\u0131lar\u0131 veya tak\u0131m\u0131 se\u00e7in.<\/li>\n<li>Birden fazla kullan\u0131c\u0131 veya tak\u0131m se\u00e7ebilirsiniz.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Not Ekleme<\/strong>:\n<ul>\n<li>Transfer s\u00fcrecine a\u00e7\u0131klay\u0131c\u0131 notlar ekleyin.<\/li>\n<li>Bu notlar, transfer edilen kullan\u0131c\u0131lar veya tak\u0131m taraf\u0131ndan g\u00f6r\u00fclebilir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Transferi Tamamlama<\/strong>:\n<ul>\n<li>Transfer listesini ve eklenen notlar\u0131 kontrol edin.<\/li>\n<li>Transferi tamamlamak i\u00e7in &#8220;G\u00f6nder&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Bildirimler<\/strong>:\n<ul>\n<li>Aktar\u0131lan kullan\u0131c\u0131lara bildirim e-postas\u0131 ve sistem mesaj\u0131 g\u00f6nderilir.<\/li>\n<li>Transfer i\u015flemi, mesaj kutusunda bir ikon ile vurgulan\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Transferi S\u0131f\u0131rlama<\/strong>:\n<ul>\n<li>E\u011fer transfer s\u00fcrecini iptal etmek veya s\u0131f\u0131rlamak isterseniz, ticket y\u00f6netim paneline gidin.<\/li>\n<li>Transfer edilen ticket&#8217;\u0131 se\u00e7in ve &#8220;Transferi S\u0131f\u0131rla&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562282443?h=f358951c21&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">24<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Zamanlanm\u0131\u015f G\u00f6nderiler<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Planlanm\u0131\u015f Mesajlar<\/strong>: Mesaj\u0131 do\u011fru zamanda g\u00f6ndermek i\u00e7in planlay\u0131n. Mesajlar\u0131n\u0131z\u0131, ekibinizin yan\u0131t vermeye m\u00fcsait oldu\u011fu(sohbet geli\u015ftirmeye uygun oldu\u011fu) zamanlara g\u00f6re planlayabilirsiniz. Ya da do\u011fum g\u00fcnlerini hat\u0131rlayabilirsiniz.<\/p>\n<h4>Planlanm\u0131\u015f Mesajlar\u0131n \u00d6zellikleri<\/h4>\n<ul>\n<li>Y\u0131l, ay, g\u00fcn, saat ve dakika belirtilebilir.<\/li>\n<li>Planlanm\u0131\u015f mesajlar d\u00fczenlenemez.<\/li>\n<li>Planlanm\u0131\u015f i\u00e7erik, mesaj kutular\u0131nda bir ikon ile vurgulan\u0131r.<\/li>\n<\/ul>\n<h4>Zamanlanm\u0131\u015f Yan\u0131t Nas\u0131l Olu\u015fturulur?<\/h4>\n<ol>\n<li><strong>Mesaj Kutusuna Eri\u015fim<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Mesaj kutusuna gidin ve yan\u0131t vermek istedi\u011finiz mesaj\u0131 se\u00e7in.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Planlanm\u0131\u015f Yan\u0131t Olu\u015fturma<\/strong>:\n<ul>\n<li>&#8220;Planlanm\u0131\u015f Yan\u0131t&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>A\u00e7\u0131lan pencerede y\u0131l, ay, g\u00fcn, saat ve dakika belirtin.<\/li>\n<li>G\u00f6ndermek istedi\u011finiz mesaj\u0131 yaz\u0131n.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Mesaj\u0131 Planlama<\/strong>:\n<ul>\n<li>Mesaj metnini girdikten sonra, belirtilen tarih ve saatte g\u00f6nderilmek \u00fczere mesaj\u0131 planlay\u0131n.<\/li>\n<li>Planlama i\u015flemini tamamlamak i\u00e7in &#8220;Planla&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Planlanm\u0131\u015f Mesaj\u0131n Vurgulanmas\u0131<\/strong>:\n<ul>\n<li>Planlanm\u0131\u015f mesaj, mesaj kutusunda bir ikon ile vurgulan\u0131r.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562282672?h=e60f9821ff&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">25<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">Ticket Sistemi<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>Ticket<\/strong>: Ticket sistemi, her CRM platformunun ayr\u0131lmaz bir par\u00e7as\u0131d\u0131r. Ticketlar (veya vakalar veya g\u00f6revler), sistemde olu\u015fturulan i\u015f par\u00e7alar\u0131n\u0131 ifade eder. Bir ticketing sistemi, \u015firketlerin hizmet ve destek vakalar\u0131n\u0131 y\u00f6netmesine yard\u0131mc\u0131 olan bir m\u00fc\u015fteri hizmetleri arac\u0131d\u0131r. Sistem veya uygulama, m\u00fc\u015fteri taleplerini ve etkile\u015fimlerini zaman i\u00e7inde belgeleyen bir &#8220;ticket&#8221; olu\u015fturur, bu da m\u00fc\u015fteri hizmetleri temsilcilerinin karma\u015f\u0131k sorunlar\u0131 \u00e7\u00f6zmesini kolayla\u015ft\u0131r\u0131r.<\/p>\n<h4>Ticket Durumu<\/h4>\n<ul>\n<li><strong>Ticket Durumu<\/strong>: Mevcut g\u00f6rev durumlar\u0131n\u0131 g\u00f6stermek i\u00e7in kullan\u0131l\u0131r. (A\u00e7\u0131k, Yan\u0131tland\u0131, Transfer Edildi, Beklemede, Kapal\u0131, Bilinmiyor)\n<ul>\n<li>\u00d6rne\u011fin; A\u00e7\u0131k bir ticket&#8217;a yan\u0131t verildi\u011finde, durumu otomatik olarak Yan\u0131tland\u0131&#8217;ya ge\u00e7er. Bir sorun \u00e7\u00f6z\u00fcld\u00fc\u011f\u00fcnde, kapal\u0131 durumu kullan\u0131l\u0131r.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Ticketlar Tekildir<\/strong>: Her m\u00fc\u015fteri kendi ticketlar\u0131na sahiptir.<\/li>\n<li><strong>Ticket D\u00fczenlenebilir ama Silinemez<\/strong>: Bir ticket d\u00fczenlenebilir, ancak silinemez.<\/li>\n<li><strong>T\u00fcm Ticketlar G\u00f6r\u00fcnt\u00fclenebilir ve G\u00fcncellenebilir<\/strong>: M\u00fc\u015fteri profilinde, m\u00fc\u015fterinin t\u00fcm ticketlar\u0131 g\u00f6r\u00fcnt\u00fclenebilir ve g\u00fcncellenebilir.<\/li>\n<li><strong>Ticketlar Aras\u0131nda Ge\u00e7i\u015f Yap\u0131labilir<\/strong>: M\u00fc\u015fterinin kendi ticketlar\u0131 aras\u0131nda de\u011fi\u015fiklik yap\u0131labilir. (Mesaj ayarlar\u0131ndan)<\/li>\n<li><strong>Etiketler Bilgi Alanlar\u0131na Sahiptir<\/strong>: (Durum, Ba\u015fl\u0131k, A\u00e7\u0131klama, Kategori, Etiketler, Konum, Transfer Bilgileri)<\/li>\n<li><strong>Ana Hedef<\/strong>: Ticket durumlar\u0131nda ana hedef &#8220;Kapal\u0131&#8221; duruma ula\u015fmakt\u0131r.<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562282769?h=ac25ef9b5e&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">26<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">M\u00fc\u015fteri Profili<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>M\u00fc\u015fteri Profili<\/strong>: M\u00fc\u015fteri profilini d\u00fczenlerken a\u015fa\u011f\u0131daki bilgiler eklenebilir veya de\u011fi\u015ftirilebilir:<\/p>\n<h4>Bilgiler<\/h4>\n<ol>\n<li><strong>Kimlik Bilgileri<\/strong>:\n<ul>\n<li>Ad (Name)<\/li>\n<li>Soyad (Surname)<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u0130leti\u015fim Bilgileri<\/strong>:\n<ul>\n<li>Telefon (Phone)<\/li>\n<li>E-posta (Email)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Konum Bilgileri<\/strong>:\n<ul>\n<li>Konum (Location)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Cinsiyet Bilgisi<\/strong>:\n<ul>\n<li>Cinsiyet (Gender)<\/li>\n<\/ul>\n<\/li>\n<li><strong>M\u00fc\u015fteri T\u00fcr\u00fc<\/strong>:\n<ul>\n<li><strong>T\u00fcr (Type)<\/strong><\/li>\n<\/ul>\n<\/li>\n<li>Ge\u00e7mi\u015f Kullan\u0131c\u0131 Adlar\u0131 (Otomatik)<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562282924?h=e9284eb479&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">27<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">PIXEL: H\u0131zl\u0131 ve Esnek G\u00f6rsel Olu\u015fturma<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>PIXEL<\/strong>, g\u00f6rselleri h\u0131zl\u0131 ve esnek bir \u015fekilde olu\u015fturman\u0131za yard\u0131mc\u0131 olur.<\/p>\n<h4>PIXEL Kullan\u0131m\u0131<\/h4>\n<ol>\n<li><strong>G\u00f6rsel Olu\u015fturma<\/strong>:\n<ul>\n<li>PIXEL arac\u0131n\u0131 a\u00e7\u0131n ve g\u00f6rselinizi olu\u015fturun.<\/li>\n<li>\u0130stedi\u011finiz metin, grafik veya de\u011fi\u015fkenleri ekleyin.<\/li>\n<\/ul>\n<\/li>\n<li><strong>G\u00f6rseli Kaydetme<\/strong>:\n<ul>\n<li>Olu\u015fturma s\u00fcrecinden sonra, g\u00f6rselinizi kaydetmek i\u00e7in &#8220;Kaydet&#8221; butonuna t\u0131klay\u0131n.<\/li>\n<li>Kaydedilen g\u00f6rsel, mesaj\u0131n\u0131za ek bir dosya olarak eklenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>S\u0131n\u0131rs\u0131z Kullan\u0131m<\/strong>:\n<ul>\n<li>PIXEL arac\u0131n\u0131 s\u0131n\u0131rs\u0131z say\u0131da kullanabilirsiniz.<\/li>\n<li>Herhangi bir s\u0131n\u0131rlama olmadan g\u00f6rseller olu\u015fturun ve mesajlar\u0131n\u0131za ekleyin.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562283066?h=6cd6927e31&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">28<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">PLAYER (All in One) - Farkl\u0131 Hesaplar\u0131 Tek Ekranda Y\u00f6netme<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>PLAYER (All in One)<\/strong>: <strong>ConvoPLUS<\/strong>, hesaplar\u0131 ayr\u0131 ayr\u0131 y\u00f6netmenize imkan sa\u011flarken, <strong>PLAYER<\/strong> \u00f6zelli\u011fi ile t\u00fcm platformlar\u0131 tek bir ekranda y\u00f6netmenize de imkan tan\u0131r.<\/p>\n<h4>PLAYER Modu<\/h4>\n<ul>\n<li><strong>PLAYER Modu<\/strong>: Pasif (Player Mode) i\u00e7in bir se\u00e7enek ve Aktif (Player Mode) i\u00e7in iki se\u00e7enek kullan\u0131labilir. Player Mode (Active) se\u00e7enekleri Ayarlar\/Konfig\u00fcrasyon b\u00f6l\u00fcm\u00fcnden ayarlanabilir.<\/li>\n<\/ul>\n<ol>\n<li><strong>Normal<\/strong>:\n<ul>\n<li>Mesajlar klasik tarzda listelenir.<\/li>\n<li>\u201cOynat\u201d se\u00e7ene\u011fi aktif de\u011fildir. (Player Pasif)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Inbox ZERO<\/strong>:\n<ul>\n<li>Ama\u00e7, her kullan\u0131c\u0131ya aktar\u0131lan mesajlar\u0131-ticketlar\u0131 (Durum = A\u00c7IK) yan\u0131tlamakt\u0131r. (Player Aktif)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Gamification<\/strong>:\n<ul>\n<li>Ama\u00e7, mesaj kutusunda yan\u0131ts\u0131z mesaj-ticket (Durum = A\u00c7IK) kalmamas\u0131d\u0131r. (Player Aktif)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>\u00d6zellikler<\/h4>\n<ul>\n<li><strong>T\u00fcm Mesajlar Tek Listede G\u00f6r\u00fcnt\u00fclenir<\/strong>:\n<ul>\n<li>Mesajlar zaman s\u0131ras\u0131na g\u00f6re listelenir ve en yenileri en \u00fcstte g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<li>Yan\u0131tland\u0131ktan sonra liste s\u0131ras\u0131 de\u011fi\u015fmez.<\/li>\n<li>Liste canl\u0131d\u0131r ve yeni gelen mesajlar en \u00fcste eklenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Hesap ve Platform Bilgileri<\/strong>:\n<ul>\n<li>Hesap ve platform bilgileri mesaj kutusunda g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Not: Bu \u00f6zellikler, \u201cPlay\u201d se\u00e7ene\u011fi PAS\u0130F oldu\u011funda ge\u00e7erlidir.<\/h4>\n<hr \/>\n<h4>PLAYER Modunu Kullanma Ad\u0131mlar\u0131<\/h4>\n<ol>\n<li><strong>PLAYER Modunu Se\u00e7me<\/strong>:\n<ul>\n<li>Y\u00f6netici olarak sisteme giri\u015f yap\u0131n.<\/li>\n<li>Ana men\u00fcden Ayarlar\/Konfig\u00fcrasyon b\u00f6l\u00fcm\u00fcne gidin.<\/li>\n<li>PLAYER Modu i\u00e7in bir se\u00e7enek belirleyin (Normal, Inbox ZERO, Gamification).<\/li>\n<\/ul>\n<\/li>\n<li><strong>Mesajlar\u0131 Y\u00f6netme<\/strong>:\n<ul>\n<li>PLAYER modunda mesajlar tek bir listede g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<li>Mesajlar zaman s\u0131ras\u0131na g\u00f6re listelenir ve en yeni mesajlar en \u00fcstte g\u00f6r\u00fcn\u00fcr.<\/li>\n<li>Yan\u0131tlad\u0131ktan sonra mesaj s\u0131ras\u0131 de\u011fi\u015fmez ve yeni gelen mesajlar otomatik olarak listenin en \u00fcst\u00fcne eklenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Hesap ve Platform Bilgilerini G\u00f6r\u00fcnt\u00fcleme<\/strong>:\n<ul>\n<li>Mesaj kutusunda her mesaj i\u00e7in ilgili hesap ve platform bilgileri g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Pasif PLAYER Modu<\/strong>:\n<ul>\n<li>PLAYER modunu pasif olarak ayarlad\u0131\u011f\u0131n\u0131zda, \u201cPlay\u201d se\u00e7ene\u011fi aktif olmaz ve mesajlar klasik tarzda listelenir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>PLAYER \u00f6zelli\u011fi sayesinde personel performans \u00f6l\u00e7\u00fcmlerinde ger\u00e7ek sonu\u00e7lar yakalanabilmektedir ve oyunla\u015ft\u0131rma ile ayn\u0131 zamanda performans art\u0131\u015f\u0131 da sa\u011flanabilmektedir.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562580433?h=e8da70f10a&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><h5 class=\"mkdf-accordion-title\">\n    <span class=\"mkdf-accordion-num\">\n        <span class=\"mkdf-accordion-number\">29<\/span>\n        <span class=\"mkdf-accordion-label\">POC<\/span>\n    <\/span>\n\t<span class=\"mkdf-tab-title\">PLAYER Modlar\u0131 - PLAYER Aktive Edildi\u011finde Ne Olur?<\/span>\n    <span class=\"mkdf-accordion-mark\">\n\t\t<span class=\"mkdf-accordion-line-1\"><\/span>\n        <span class=\"mkdf-accordion-line-2\"><\/span>\n\t<\/span>\n<\/h5>\n<div class=\"mkdf-accordion-content\">\n\t<div class=\"mkdf-accordion-content-inner\">\n\t\t\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>PLAYER (All in One)<\/strong>: T\u00fcm platformlar\u0131 tek bir ekranda y\u00f6netmenizi sa\u011flar.<\/p>\n<h4>PLAYER Modlar\u0131<\/h4>\n<p><strong>PLAYER Modu<\/strong>: Pasif (Player Mode) ve Aktif (Player Mode) se\u00e7enekler i\u00e7in kullan\u0131labilir.<\/p>\n<p>PLAYER Modu (Active) se\u00e7enekleri Ayarlar\/Konfig\u00fcrasyon b\u00f6l\u00fcm\u00fcnden ayarlanabilir.<\/p>\n<ol>\n<li><strong>Normal Mod(Player-Pasif)<\/strong>:\n<ul>\n<li>Mesajlar klasik tarzda listelenir.<\/li>\n<li>\u201cOynat\u201d se\u00e7ene\u011fi aktif de\u011fildir. (Player Pasif)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Inbox ZERO (Player-Aktif)<\/strong>:\n<ul>\n<li>Ama\u00e7, her kullan\u0131c\u0131ya aktar\u0131lan mesajlar\u0131\/ticketlar\u0131 (Durum = A\u00c7IK) yan\u0131tlamakt\u0131r. (Player Aktif)<\/li>\n<li>\u201cInbox ZERO\u201d se\u00e7ene\u011fi etkinle\u015ftirildi\u011finde, sistemdeki t\u00fcm kullan\u0131c\u0131lara durumlar\u0131 &#8220;A\u00c7IK&#8221; olan t\u00fcm mesajlar g\u00f6sterilir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Gamification (Player-Aktif)<\/strong>:\n<ul>\n<li>Ama\u00e7, mesaj kutusunda yan\u0131ts\u0131z mesaj\/ticket (Durum = A\u00c7IK) kalmamas\u0131d\u0131r. (Player Aktif)<\/li>\n<li>\u201cGamification\u201d se\u00e7ene\u011fi etkinle\u015ftirildi\u011finde, durumu &#8220;A\u00c7IK&#8221; olan mesajlar aktif kullan\u0131c\u0131lara belirli oranlarda da\u011f\u0131t\u0131l\u0131r.<\/li>\n<li>Kullan\u0131c\u0131lara da\u011f\u0131t\u0131lacak mesaj say\u0131s\u0131 konfig\u00fcrasyon sayfas\u0131nda ayarlanabilir.<\/li>\n<li>Daha \u00f6nce bir Agent taraf\u0131ndan cevaplanm\u0131\u015f m\u00fc\u015fteriler, en son yan\u0131t veren Agenta aktar\u0131l\u0131r. Agenta aktar\u0131lacak maksimum eski m\u00fc\u015fteri say\u0131s\u0131 da se\u00e7ilebilir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h4>Mesaj Listeleme ve S\u0131ralama<\/h4>\n<ul>\n<li><strong>A\u00e7\u0131k Durumlu Mesajlar<\/strong>:\n<ul>\n<li>Ticket durumu &#8220;A\u00c7IK&#8221; olan mesajlar listelenir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>S\u0131ralama<\/strong>:\n<ul>\n<li>Mesajlar zaman s\u0131ras\u0131na g\u00f6re s\u0131ralan\u0131r ve en eski mesajlar en \u00fcstte g\u00f6r\u00fcn\u00fcr.<\/li>\n<li>Liste canl\u0131d\u0131r ve yeni gelen mesajlar listenin en \u00fcst\u00fcne eklenir.<\/li>\n<li>Yan\u0131tland\u0131ktan sonra liste s\u0131ras\u0131 de\u011fi\u015fir.<\/li>\n<li>Mesaj\u0131n ticket durumu &#8220;A\u00c7IK&#8221; olarak de\u011fi\u015firse, mesaj listeden silinir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Hesap ve Platform Bilgileri<\/strong>:\n<ul>\n<li>Hesap ve platform bilgileri mesaj kutusunda g\u00f6r\u00fcnt\u00fclenir.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>Not: Bu \u00f6zellikler, \u201cPlayer\u201d se\u00e7ene\u011fi AKT\u0130F oldu\u011funda ge\u00e7erlidir.<\/h4>\n<hr \/>\n<h4>PLAYER Modlar\u0131 Aktive Edildi\u011finde Ya\u015fananlar<\/h4>\n<ol>\n<li><strong>Normal Mod<\/strong>:\n<ul>\n<li>Mesajlar klasik tarzda listelenir ve \u201cOynat\u201d se\u00e7ene\u011fi aktif de\u011fildir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Inbox ZERO Modu<\/strong>:\n<ul>\n<li>T\u00fcm sistem kullan\u0131c\u0131lar\u0131na, durumu &#8220;A\u00c7IK&#8221; olan t\u00fcm mesajlar g\u00f6sterilir.<\/li>\n<li>Ama\u00e7, her kullan\u0131c\u0131ya aktar\u0131lan mesajlar\u0131\/ticketlar\u0131 (Durum = A\u00c7IK) yan\u0131tlamakt\u0131r.<\/li>\n<li>Mesajlar zaman s\u0131ras\u0131na g\u00f6re s\u0131ralan\u0131r ve en eski mesajlar en \u00fcstte g\u00f6r\u00fcn\u00fcr.<\/li>\n<li>Yeni gelen mesajlar listenin en \u00fcst\u00fcne eklenir ve liste s\u0131ras\u0131 yan\u0131tland\u0131ktan sonra de\u011fi\u015fir.<\/li>\n<li>Mesaj\u0131n ticket durumu &#8220;A\u00c7IK&#8221; olarak de\u011fi\u015firse, mesaj listeden silinir.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Gamification Modu<\/strong>:\n<ul>\n<li>Durumu &#8220;A\u00c7IK&#8221; olan mesajlar aktif kullan\u0131c\u0131lara da\u011f\u0131t\u0131l\u0131r.<\/li>\n<li>Kullan\u0131c\u0131lara da\u011f\u0131t\u0131lacak mesaj say\u0131s\u0131 konfig\u00fcrasyon sayfas\u0131nda ayarlanabilir.<\/li>\n<li>M\u00fc\u015fteriler, en son yan\u0131t veren Player&#8217;a aktar\u0131l\u0131r.<\/li>\n<li>Daha \u00f6nce yan\u0131tlayan Player&#8217;a aktar\u0131lacak maksimum m\u00fc\u015fteri say\u0131s\u0131 se\u00e7ilebilir.<\/li>\n<li>Mesajlar zaman s\u0131ras\u0131na g\u00f6re s\u0131ralan\u0131r ve en eski mesajlar en \u00fcstte g\u00f6r\u00fcn\u00fcr.<\/li>\n<li>Yeni gelen mesajlar listenin en \u00fcst\u00fcne eklenir ve liste s\u0131ras\u0131 yan\u0131tland\u0131ktan sonra de\u011fi\u015fir.<\/li>\n<li>Mesaj\u0131n ticket durumu &#8220;A\u00c7IK&#8221; olarak de\u011fi\u015firse, mesaj listeden silinir.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Bu ad\u0131mlar\u0131 takip ederek PLAYER modlar\u0131n\u0131 aktif hale getirebilir ve farkl\u0131 hesaplar\u0131 tek ekranda verimli bir \u015fekilde y\u00f6netebilirsiniz. PLAYER modu, t\u00fcm platformlardan gelen mesajlar\u0131 kolayca takip etmenizi ve h\u0131zl\u0131 yan\u0131t vermenizi sa\u011flar.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_video_widget wpb_content_element vc_clearfix   vc_video-aspect-ratio-169 vc_video-el-width-100 vc_video-align-left\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div class=\"wpb_video_wrapper\"><iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/562584101?h=7351a02512&amp;dnt=1&amp;app_id=122963\" width=\"1100\" height=\"653\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe><\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 94px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element  vc_custom_1623557340487\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h5>Ask a Question<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5613-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5613\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/tr\/wp-json\/wp\/v2\/pages\/6017#wpcf7-f5613-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5613\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5613-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"mkdf-cf7-solid-arrows\">\n\t<div class=\"mkdf-grid-row\">\n\t\t<div class=\"mkdf-grid-col-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mkdf-grid-col-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mkdf-grid-col-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mkdf-grid-col-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mkdf-grid-col-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-sector\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"your-sector\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"mkdf-grid-col-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"1\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please explain the question in as much detail as possible\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p><button class=\"wpcf7-form-control wpcf7-submit mkdf-btn mkdf-btn-medium mkdf-btn-solid\" type=\"submit\"><span class=\"mkdf-btn-text\">Direct Support<\/span><\/button>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 130px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"Search for: Size Nas\u0131l Yard\u0131mc\u0131 Olabiliriz? Sorular\u0131n\u0131z veya destek talepleriniz i\u00e7in bizimle ileti\u015fime ge\u00e7mekten \u00e7ekinmeyin. Yetkili: Emre Tuncer E-posta: emre@convoplus.com Cep: +90 542 268 18 18 Tel: +90 850 244 [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6017","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Turkish Airlines - ConvoPLUS | Social CRM Platform<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Turkish Airlines - ConvoPLUS | Social CRM Platform\" \/>\n<meta property=\"og:url\" content=\"https:\/\/convoplus.com\/tr\/tk-poc\/\" \/>\n<meta property=\"og:site_name\" content=\"ConvoPLUS | Social CRM Platform\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/plusconvo\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-12T14:46:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/convoplus.com\/wp-content\/uploads\/2024\/06\/SocialCRM-architecture.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@plusconvo\" \/>\n<meta name=\"twitter:label1\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data1\" content=\"40 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/convoplus.com\\\/fr\\\/tk-poc\\\/\",\"url\":\"https:\\\/\\\/convoplus.com\\\/fr\\\/tk-poc\\\/\",\"name\":\"Turkish Airlines - 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