{"id":5692,"date":"2021-08-26T17:45:17","date_gmt":"2021-08-26T14:45:17","guid":{"rendered":"https:\/\/convoplus.com\/?p=5692"},"modified":"2021-08-29T18:13:51","modified_gmt":"2021-08-29T15:13:51","slug":"what-is-social-crm-specialist","status":"publish","type":"post","link":"https:\/\/convoplus.com\/tr\/social-crm-sosyal-crm-uzmani-nedir\/","title":{"rendered":"Sosyal CRM Uzman\u0131 Nedir?"},"content":{"rendered":"<p>         <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"334\" src=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/convoplus-social-crm.jpg\" alt=\"Social CRM - ConvoPLUS\" class=\"wp-image-5709\" srcset=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/convoplus-social-crm.jpg 500w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/convoplus-social-crm-300x200.jpg 300w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/convoplus-social-crm-18x12.jpg 18w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/convoplus-social-crm-450x300.jpg 450w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><figcaption><em>Social CRM<\/em><\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"translation-block\">Teknolojinin her noktada eri\u015filebilir olmas\u0131yla ve internet d\u00fcnyas\u0131n\u0131n etkile\u015fimli hale geli\u015fiyle birlikte sosyal medya; sat\u0131\u015f, pazarlama ve m\u00fc\u015fteri ili\u015fkileri s\u00fcre\u00e7lerinin temel akt\u00f6rlerinden biri haline geldi. Bu durumdan en \u00e7ok m\u00fc\u015fteri destek hizmetleri etkilendi ve yeni bir CRM t\u00fcr\u00fcn\u00fcn do\u011fu\u015funu sa\u011flad\u0131. \u00d6zellikle sosyal medya platformlar\u0131n\u0131n aktif kullan\u0131c\u0131 say\u0131s\u0131n\u0131n \u00e7o\u011falmas\u0131, tercih ve deneyim payla\u015f\u0131m alan\u0131na d\u00f6n\u00fc\u015fmesi, sosyal a\u011f platformlar\u0131na verilen \u00f6nemin daha da artmas\u0131na neden oldu. Nitekim sosyal mecralar; i\u015f insanlar\u0131n\u0131n, y\u00f6neticilerin, siyaset\u00e7ilerin ve \u00f6zellikle m\u00fc\u015fterilerin vakit ge\u00e7irdi\u011fi platformlar haline geldi ki bu durum sanal pazar yerlerinin ekonomik de\u011ferini de kat ve kat artt\u0131rd\u0131. T\u00fcm bu s\u00fcre\u00e7lerin bir sonucu olarak da <strong>Social CRM uzman\u0131 (Sosyal CRM uzman\u0131)<\/strong> mesle\u011fi ortaya \u00e7\u0131kt\u0131.<\/p>\n\n\n\n<p> <\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"626\" src=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/classic-socialcrmtable-1024x626.png\" alt=\"\" class=\"wp-image-5784\" srcset=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/classic-socialcrmtable-1024x626.png 1024w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/classic-socialcrmtable-300x184.png 300w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/classic-socialcrmtable-768x470.png 768w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/classic-socialcrmtable-1536x940.png 1536w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/classic-socialcrmtable-18x12.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption>Klasik CRM ile Sosyal CRM Aras\u0131ndaki Farklar<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"translation-block\"><strong>Social CRM<\/strong>, m\u00fc\u015fteri ili\u015fkileri y\u00f6netiminin sosyal medyaya entegre edilmi\u015f hali olarak tan\u0131mlanabilir. Ancak CRM\u2019i ve Sosyal CRM\u2019i, metod ve yakla\u015f\u0131m olarak birbirlerinden \u00e7ok farkl\u0131 iki alan olarak ele almak en do\u011frusudur. Klasik m\u00fc\u015fteri ili\u015fkilerinde birebir ileti\u015fim sa\u011flan\u0131rken; <a href=\"https:\/\/en.wikipedia.org\/wiki\/Social_CRM\" target=\"_self\">Sosyal CRM<\/a>\u2019de \u00e7oklar\u0131n \u00e7oklarla etkile\u015fim kurdu\u011fu bir ortam y\u00f6netilmektedir. Sosyal CRM uzmanlar\u0131 ise firmalar\u0131n sosyal medya ve internet \u00fczerindeki bu karma\u015f\u0131k ileti\u015fiminin sorumlulu\u011funu \u00fcstlenmektedir. Bu kapsamda da markan\u0131n hedef kitlesini takip ederek bilgi toplamas\u0131na yard\u0131mc\u0131 olur. M\u00fc\u015fterilerle ileti\u015fim kurar. M\u00fc\u015fterilerin ya da potansiyel m\u00fc\u015fterilerin talep ve de isteklerine g\u00f6re yakla\u015f\u0131mlar sergiler, planlamalar yapar ve cevaplar verir. Sosyal medya \u00fczerindeki reklam maksatl\u0131 payla\u015f\u0131mlar dahil olmak \u00fczere t\u00fcm ak\u0131\u015fta \u00f6nemli fonksiyonlar\u0131 vard\u0131r. M\u00fc\u015fteri ile do\u011frudan muhattap olan ki\u015fi olarak, kriz y\u00f6netimlerinin de ana unsuru olarak g\u00f6rev yapar.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-responsibilities-of-social-crm-experts\"><strong><strong>Sosyal CRM Uzman\u0131 Sorumluluklar\u0131<\/strong><\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Sosyal medya y\u00f6netimi hakk\u0131nda bilgili sahibi olmak,<\/li><li>Kurum ve toplum hassasiyetlerini takip,<\/li><li>\u015eirket ve m\u00fc\u015fteri bilgilerinin gizlili\u011fini korumak,<\/li><li>Sosyal medya payla\u015f\u0131mlar\u0131n\u0131n haz\u0131rlanma s\u00fcre\u00e7lerine destek,<\/li><li>M\u00fc\u015fteri ileti\u015fim listelerini organize etmek,<\/li><li class=\"translation-block\">En iyi sonu\u00e7lar i\u00e7in t\u00fcm sosyal CRM faaliyetlerini test etmek ve analiz etmek,<\/li><li>Kurumun ihtiya\u00e7lar\u0131na y\u00f6nelik \u00f6neriler ve \u00e7\u00f6z\u00fcmler sunmak,<\/li><li class=\"translation-block\">Sosyal CRM faaliyetlerinde maksimum m\u00fc\u015fteri etkile\u015fimi sa\u011flamak ve en iyi sonu\u00e7lar\u0131 almak,<\/li><li>M\u00fc\u015fteri veri taban\u0131na yeni bilgiler eklemek, mevcut bilgilerdeki de\u011fi\u015fiklikleri g\u00fcncellemek ve eski verileri silmek,<\/li><li>Sosyal medyadaki geli\u015fimi takip etmek ve i\u015f ak\u0131\u015f\u0131na yeni uygulamalar eklemek,<\/li><li>G\u00fcncel olaylar\u0131-haberleri takip etmek<\/li><li>\u0130leti\u015fim stratejileri geli\u015ftirmek,<\/li><li>Kriz Planlar\u0131 \u00dcretmek<\/li><\/ul>\n\n\n\n<p class=\"translation-block\">Bir Sosyal CRM uzman\u0131n\u0131n sorumluluklar\u0131n\u0131 yerine getirme ve s\u00fcre\u00e7leri takip etme a\u00e7\u0131s\u0131ndan yarat\u0131c\u0131 yakla\u015f\u0131mlar sergileyebilmesi gerekiyor. Problem \u00e7\u00f6zme kabiliyetinin yan\u0131 s\u0131ra sosyal medya bilgisi, yeni teknolojilere a\u00e7\u0131k olmas\u0131 ve bilgiyi aktarma becerisine de sahip olmas\u0131 aranan nitelikler aras\u0131nda. \u00d6zellikle bilginin her noktada ula\u015f\u0131labilir olmas\u0131 nedeniyle; \u00f6\u011frenmeyi \u00f6\u011frenen ki\u015filer tercih sebebi oluyor. Yani \u201cbilmiyorum\u201d diyerek s\u00fcreci kapatan de\u011fil, \u201c\u00f6\u011frenirim\u201d diyerek d\u00fc\u011f\u00fcm \u00e7\u00f6zen ki\u015filerin avantajl\u0131 oldu\u011fu g\u00f6r\u00fcn\u00fcyor.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u0130\u015f D\u00fcnyas\u0131: Uzman \u0130htiyac\u0131 var<\/strong><\/h4>\n\n\n\n<p class=\"translation-block\">\u0130\u015f d\u00fcnyas\u0131n\u0131n kendini yeti\u015ftirmi\u015f sosyal medya ve sosyal crm uzman\u0131 ihtiyac\u0131, bir\u00e7ok b\u00fcy\u00fck kurum yetkilisi taraf\u0131ndan da dile getiriliyor. Bireylerin sosyal a\u011flar arac\u0131l\u0131\u011f\u0131yla tan\u0131mad\u0131klar\u0131 ki\u015filerle ve markalarla daha fazla etkile\u015fime girmesi ve fikirlerini beyan etmesi <strong>Social CRM (Sosyal Medya M\u00fc\u015fteri \u0130li\u015fkileri Y\u00f6netimi)<\/strong> hizmetlerini markalar aras\u0131nda giderek daha pop\u00fcler hale getirdi. Hatta bu konu g\u00fcncel rekabetin de bir unsuruna d\u00f6n\u00fc\u015ft\u00fc. Do\u011fald\u0131r ki bu d\u00f6n\u00fc\u015f\u00fcm, uzman ihtiyac\u0131n\u0131 da belirgin \u015fekilde artt\u0131rm\u0131\u015f oldu.<\/p>\n\n\n\n<p><meta charset=\"utf-8\"><\/p>\n\n\n\n<p class=\"translation-block\">Burada sosyal crm uzmanlar\u0131n\u0131n dijital ileti\u015fim s\u00fcre\u00e7lerine tam hakimiyeti onlar\u0131n kariyerlerine pozitif etki sa\u011flad\u0131\u011f\u0131n\u0131 da unutmamak gerekiyor. Elbette ki sosyal medya m\u00fc\u015fteri ili\u015fkileri uzmanlar\u0131n\u0131n \u00f6\u011frenmesi gereken \u00e7e\u015fitli programlar mevcut. Tasar\u0131m ve video programlar\u0131 kariyer a\u00e7\u0131s\u0131ndan \u00e7ok faydal\u0131. Bunlara ek olarak da Sosyal CRM yaz\u0131l\u0131mlar\u0131 hakk\u0131nda bilgi sahibi olmak \u00f6nem arz ediyor. \u00d6rnek olarak bir\u00e7ok teknik \u00f6zelli\u011fi ile sosyal medyay\u0131 kontrol alt\u0131na alabilen <strong><a href=\"https:\/\/convoplus.com\/tr\/\" target=\"_self\">ConvoPLUS<\/a><\/strong>, en ba\u015far\u0131l\u0131 sosyal crm yaz\u0131l\u0131mlardan biri olarak \u00f6ne \u00e7\u0131k\u0131yor. Muhtemelen gelecekte bu tarz yaz\u0131l\u0131mlar\u0131 kullanmay\u0131 biliyor olmak ve sertifikalar\u0131na sahip olmak CV\u2019lerde aranan en \u00f6nemli \u00f6zelliklerden biri olacak.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>The existence of social media affected all marketing and sales processes. Customer relationship services affected from this a lot and led to the birth of a new CRM type. Especially, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[79],"tags":[],"class_list":["post-5692","post","type-post","status-publish","format-standard","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Is a Social CRM Specialist? - ConvoPLUS | Social CRM Platform<\/title>\n<meta name=\"description\" content=\"A Social CRM Specialist is responsible for creating and administering content on all social media platforms for customer relationship.(Social CRM Expert)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/convoplus.com\/tr\/social-crm-sosyal-crm-uzmani-nedir\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Is a Social CRM Specialist? 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