{"id":5725,"date":"2021-08-27T01:34:59","date_gmt":"2021-08-26T22:34:59","guid":{"rendered":"https:\/\/convoplus.com\/?p=5725"},"modified":"2021-09-16T22:22:30","modified_gmt":"2021-09-16T19:22:30","slug":"social-media-customer-service","status":"publish","type":"post","link":"https:\/\/convoplus.com\/tr\/sosyal-medya-musteri-hizmetleri\/","title":{"rendered":"Sosyal Medya M\u00fc\u015fteri Hizmetleri"},"content":{"rendered":"<p><\/p>\n\n\n\n<p class=\"translation-block\"><strong>Sosyal medya m\u00fc\u015fteri hizmetleri<\/strong>, halkla ili\u015fkilerde \u00f6n planda bulunarak kar\u015f\u0131l\u0131kl\u0131 etkile\u015fim imkan\u0131 sa\u011flar. Firmalar\u0131n marka de\u011ferlerini artt\u0131r\u0131r. T\u00fcketicilerin, firma ve markalar\u0131n sosyal medya hesaplar\u0131 \u00fczerinden sat\u0131n alma, yorum yapma, \u00f6neride bulunma, \u015fikayet ve taleplerde bulunmas\u0131 ile de sosyal CRM(Social CRM) ihtiyac\u0131n\u0131 ortaya \u00e7\u0131kartm\u0131\u015ft\u0131r.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-social-crm-for-social-customers\"><strong><strong><strong>Sosyal M\u00fc\u015fteri \u0130\u00e7in Sosyal CRM<\/strong><\/strong><\/strong><\/h4>\n\n\n\n<p class=\"translation-block\">Teknolojinin geli\u015fimiyle birlikte ortaya \u00e7\u0131kan sosyal d\u00f6n\u00fc\u015f\u00fcm yani m\u00fc\u015fterilerin de\u011fi\u015fimi, sosyal CRM\u2019i ortaya \u00e7\u0131karan en \u00f6nemli fakt\u00f6rd\u00fcr.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/social-transformationsocial_customer.png\" alt=\"Sosyal Medya M\u00fc\u015fteri Hizmetleri - Sosyal M\u00fc\u015fteri\" class=\"wp-image-5811\" width=\"679\" height=\"679\" srcset=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/social-transformationsocial_customer.png 1000w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/social-transformationsocial_customer-300x300.png 300w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/social-transformationsocial_customer-150x150.png 150w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/social-transformationsocial_customer-768x768.png 768w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/social-transformationsocial_customer-12x12.png 12w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/social-transformationsocial_customer-650x650.png 650w\" sizes=\"auto, (max-width: 679px) 100vw, 679px\" \/><figcaption>Sosyal D\u00f6n\u00fc\u015f\u00fcm \u2013 Sosyal Medya M\u00fc\u015fteri \u0130li\u015fkileri<\/figcaption><\/figure><\/div>\n\n\n\n<p>Markalar da m\u00fc\u015fterilere eri\u015fimi kolayla\u015ft\u0131ran bu platformlar\u0131n ve sosyal m\u00fc\u015fterilerin g\u00fcc\u00fcn\u00fcn fark\u0131nda. Ayn\u0131 \u015fekilde sosyal m\u00fc\u015fteriler de sosyal medyan\u0131n g\u00fcc\u00fcn\u00fcn fark\u0131nda. Elbette bu durumun do\u011fru y\u00f6netilmesi markalar i\u00e7in pozitif sonu\u00e7lar do\u011furabilece\u011fi gibi. Yanl\u0131\u015f y\u00f6netilmesinin sonu\u00e7lar\u0131 da a\u011f\u0131r olabilmektedir. Unutulmamal\u0131d\u0131r ki krizler f\u0131rsata d\u00f6n\u00fc\u015febilir. En basitinden ise dijital platformlar sayesinde markalar, \u00fcr\u00fcnler ve hizmetlerden geri bildirimleri do\u011frudan elde edebiliyor. Olas\u0131 sorunlar\u0131n \u00e7\u00f6z\u00fcme kavu\u015fmas\u0131 i\u00e7in de markalar\u0131n aktif bir \u015fekilde sosyal medyay\u0131 kullanmalar\u0131 zaten ba\u015fl\u0131 ba\u015f\u0131na \u00f6nem te\u015fkil ediyor.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><meta charset=\"utf-8\"><strong><strong>Sosyal Medya M\u00fc\u015fteri \u0130li\u015fkilerinin Faydalar\u0131<\/strong><\/strong><\/h4>\n\n\n\n<p class=\"translation-block\">Ba\u015fka bir a\u00e7\u0131dan ise pek \u00e7ok potansiyel m\u00fc\u015fteri \u00fcr\u00fcn ya da hizmetten faydalanmadan \u00f6nce internetten ara\u015ft\u0131rma yaparak kullan\u0131c\u0131 g\u00f6r\u00fc\u015flerini okumaktad\u0131r. Kullan\u0131c\u0131 yorumlar\u0131n\u0131n oldu\u011fu sitelerde bir\u00e7ok olumlu ya da olumsuz yorumlar bulunmakta ki bu durumun da y\u00f6netilmesi risk ve f\u0131rsat dengesi i\u00e7in de\u011ferlidir. \u00c7\u00fcnk\u00fc do\u011fru ekip yap\u0131lanmas\u0131 ve altyap\u0131 ile bu yorumlar kullan\u0131c\u0131lar\u0131n \u00fcr\u00fcn\/hizmet hakk\u0131nda bilgi sahibi olmas\u0131n\u0131 sa\u011flarken, sosyal CRM ekiplerinin de marka konusunda analiz yapmas\u0131n\u0131 sa\u011flamaktad\u0131r. Bu da markan\u0131n kendini tan\u0131mas\u0131na ve eksiklerini anlamas\u0131na yard\u0131mc\u0131 olmaktad\u0131r. Ayr\u0131ca rakipler analiz edilerek ne tarz ad\u0131mlar at\u0131lmas\u0131 gerekti\u011fine dair kararlar\u0131n vermesi de faydal\u0131 se\u00e7eneklerden biridir. Yani t\u00fcm bunlar\u0131n \u0131\u015f\u0131\u011f\u0131nda Sosyal CRM, markalar\u0131n olmazsa olmaz\u0131 iken; do\u011fru kullan\u0131ld\u0131\u011f\u0131nda f\u0131rsat kap\u0131lar\u0131n\u0131 aralayan sihirli de\u011fne\u011fi olabilmektedir.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Dijital D\u00fcnyan\u0131n Kontrol\u00fc Elinize Al\u0131n<\/h4>\n\n\n\n<p class=\"translation-block\"><strong>Sosyal medya m\u00fc\u015fteri hizmetleri<\/strong> a\u00e7\u0131s\u0131ndan g\u00f6z \u00f6n\u00fcnde bulundurulmas\u0131 gereken elbette ki \u00f6nemli noktalar mevcut. Ancak her markan\u0131n kurumsal ileti\u015fim tercihlerine g\u00f6re, Sosyal CRM s\u00fcre\u00e7lerinin \u015fekillendi\u011fi g\u00f6z \u00f6n\u00fcnde bulundurulmal\u0131d\u0131r. Geleneksel CRM\u2019den \u00e7ok daha dikkat edilmesi gereken bir alan oldu\u011fu da unutulmamal\u0131d\u0131r. Ne de olsa sosyal CRM(Social CRM), kalabal\u0131klar aras\u0131ndaki m\u00fc\u015fteri ili\u015fkilerini, viral yay\u0131l\u0131m d\u00f6ng\u00fclerini, veritaban\u0131 s\u00fcre\u00e7lerini de ifade etmektedir. Bu sebeple ba\u015far\u0131l\u0131 olabilmek i\u00e7in tam donan\u0131ml\u0131 <strong><a href=\"https:\/\/convoplus.com\/tr\/social-crm-sosyal-crm-uzmani-nedir\/\" target=\"_self\">Sosyal CRM Uzman\u0131<\/a><\/strong> konusuna da dikkat edilmesi gerekir.<\/p>\n\n\n\n<p><strong>Social CRM<\/strong>, which comes to the fore as a component that must be used to socialize with the customers and a collaborative sales and marketing order, is extremely important for providing solutions to customer demands, complaints, and problems. This is a necessary medium for solution-oriented complaint management. It also needs the continuity of the follow-up of opportunities and risks while adopting the philosophy of listening to, understand, and communicate. It is important to be technologically competent and take the control of the entire digital world to be successful. Here, <strong><a href=\"https:\/\/convoplus.com\/tr\/\">ConvoPLUS<\/a><\/strong>\u2019 social CRM features<strong> <\/strong>will make things easier for you in this and similar fields.<\/p>","protected":false},"excerpt":{"rendered":"<p>Social media customer service allows mutual interaction as being one of the important elements in public relations. It improves the brand values of the companies. Social CRM needs emerged as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[79],"tags":[],"class_list":["post-5725","post","type-post","status-publish","format-standard","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Social Media Customer Service - ConvoPLUS | Social CRM Platform<\/title>\n<meta name=\"description\" content=\"Social media customer service - Social CRM allows mutual interaction as being one of the important elements in public relations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/convoplus.com\/tr\/sosyal-medya-musteri-hizmetleri\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Social Media Customer Service - 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