{"id":5749,"date":"2021-08-27T05:49:58","date_gmt":"2021-08-27T02:49:58","guid":{"rendered":"https:\/\/convoplus.com\/?p=5749"},"modified":"2021-08-30T01:29:13","modified_gmt":"2021-08-29T22:29:13","slug":"successful-social-crm-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/convoplus.com\/tr\/basarili-sosyal-crm-musteri-memnuniyeti\/","title":{"rendered":"Ba\u015far\u0131l\u0131 Sosyal CRM = M\u00fc\u015fteri Memnuniyeti"},"content":{"rendered":"<p class=\"translation-block\"><strong>Sosyal medya m\u00fc\u015fteri ili\u015fkileri<\/strong>, firma ve markalar\u0131n m\u00fc\u015fterileriyle direkt etkile\u015fim kurmas\u0131n\u0131 sa\u011flar. Ancak ba\u015far\u0131l\u0131 sosyal CRM s\u00fcre\u00e7lerinin en \u00f6nemli gerekliliklerden biri olan hizmet fakt\u00f6r\u00fcnde, do\u011fru \u015fekilde uygulama olmazsa ve \u00fcst y\u00f6netimden yeterli destek al\u0131namazsa uzun vadede ba\u015far\u0131 sa\u011flanamayacakt\u0131r. <strong><a href=\"https:\/\/convoplus.com\/tr\/sosyal-medya-musteri-iliskileri\/\" target=\"_self\">Sosyal M\u00fc\u015fteri<\/a> <\/strong> \u00e7evresini de etkileyen bir enerjiye sahiptir. Do\u011fal olarak kurumlar i\u00e7in, sosyal m\u00fc\u015fteriyi dinleyen ve onun tan\u0131yan b\u00f6l\u00fcm <strong><a href=\"https:\/\/convoplus.com\/tr\/social-crm-sosyal-crm-uzmani-nedir\/\" target=\"_self\">Sosyal Medya Uzmanlar\u0131ndan<\/a> <\/strong> olu\u015fan ekibidir ve ba\u015far\u0131 i\u00e7in bu ekibin \u00f6nerilerinin dikkate al\u0131nmas\u0131 gerekmektedir.<\/p>\n\n\n\n<p class=\"translation-block\">\u015eirketlerin t\u00fcm departmanlar\u0131 birbirini etkilemektedir. Domino ta\u015f\u0131 gibi d\u00fc\u015f\u00fcn\u00fclebilir. E\u011fer biri hatal\u0131 olursa, t\u00fcm kurum bu hatadan zarar g\u00f6r\u00fcr. Marka itibar\u0131 zarar g\u00f6r\u00fcr. Bu nedenle Sosyal CRM\u2019nin \u015firketin t\u00fcm par\u00e7alar\u0131na n\u00fcfuz etmesi gereklidir. Aksi halde etkisi k\u0131sa s\u00fcreli ve d\u00fc\u015f\u00fck olacakt\u0131r. Bu da CRM \u00e7al\u0131\u015fmalar\u0131n\u0131n etkisinin azalmas\u0131n\u0131n yan\u0131nda m\u00fc\u015fteri memnuniyetinin de giderek azalmas\u0131na yol a\u00e7acakt\u0131r.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/HD_M194_05-1024x683-1.jpg\" alt=\"Domino Effect\" class=\"wp-image-5751\" width=\"440\" height=\"293\" srcset=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/HD_M194_05-1024x683-1.jpg 1024w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/HD_M194_05-300x200-1.jpg 300w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/HD_M194_05-768x512-1.jpg 768w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/HD_M194_05-1536x1024-1.jpg 1536w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/HD_M194_05-18x12-1.jpg 18w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/HD_M194_05-450x300-1.jpg 450w\" sizes=\"auto, (max-width: 440px) 100vw, 440px\" \/><figcaption>Domino Effect<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"translation-block\">Marka itibar\u0131 ve bilinirli\u011fini korumak ad\u0131na m\u00fc\u015fteri ili\u015fkilerine \u00f6nem vermek i\u00e7in yap\u0131lan t\u00fcm \u00e7al\u0131\u015fmalar\u0131n \u00f6tesinde sosyal CRM, markan\u0131n aktif y\u00fcz\u00fc g\u00f6revini de g\u00f6rmektedir. Sosyal CRM uzmanlar\u0131n\u0131n her yazd\u0131\u011f\u0131, kurumun a\u00e7\u0131klamas\u0131 olarak kabul g\u00f6rmektedir.<\/p>\n\n\n\n<p>M\u00fc\u015fteri memnuniyeti ili\u015fkilerinde de en k\u0131sa s\u00fcrede d\u00f6n\u00fc\u015f sa\u011flamak, kaliteli s\u00fcre\u00e7 y\u00f6netimi ve \u00e7\u00f6z\u00fcm odakl\u0131 hizmet yakla\u015f\u0131m\u0131 son derece \u00f6nemlidir. \u00c7\u00fcnk\u00fc sosyal m\u00fc\u015fteri sab\u0131rs\u0131zd\u0131r ve h\u0131zl\u0131 sonu\u00e7 ister. Aksi durumda memnuniyetsizli\u011fini payla\u015fmay\u0131 tercih etmektedir. Bu durum sosyal medyan\u0131n aktif kullan\u0131m\u0131 ve h\u0131zl\u0131 t\u00fcketim, firma ve markalara kolayl\u0131kla eri\u015fim sa\u011flama beklentisini de do\u011furmu\u015ftur. T\u00fcketimin s\u00fcrekli ve yeniden h\u0131zl\u0131 bir \u015fekilde yap\u0131lmas\u0131, \u00fcr\u00fcn ya da hizmet kullan\u0131c\u0131lar\u0131n\u0131n geri bildirim yapmas\u0131n\u0131 da sa\u011flamaktad\u0131r.<\/p>\n\n\n\n<p class=\"translation-block\">\u00dcr\u00fcn\u00fc kullananlar memnun kal\u0131p kalmad\u0131klar\u0131, \u00fcr\u00fcn i\u00e7eri\u011fi, rengi, kokusu vb. gibi konularda yorumlar yaparak \u00f6vg\u00fclerini, \u015fikayetlerini ya da taleplerini dile getirmektedir. Sosyal CRM ekipleri ise bu yorumlar\u0131n yap\u0131ld\u0131\u011f\u0131 forum, site ya da markan\u0131n online ma\u011fazalar\u0131 inceleyerek firmaya detayl\u0131 geri bildirimlerde bulunur. Tespit edilen sorunlar\u0131n da \u00e7\u00f6z\u00fcme kavu\u015fturulmas\u0131 sa\u011flan\u0131r.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Musteri-Memnuniyeti-1024x853.png\" alt=\"Social CRM Customer Satisfaction\" class=\"wp-image-5750\" width=\"484\" height=\"402\" srcset=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Musteri-Memnuniyeti-1024x853.png 1024w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Musteri-Memnuniyeti-300x250.png 300w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Musteri-Memnuniyeti-768x640.png 768w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Musteri-Memnuniyeti-14x12.png 14w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Musteri-Memnuniyeti.png 1201w\" sizes=\"auto, (max-width: 484px) 100vw, 484px\" \/><figcaption>M\u00fc\u015fteri Memnuniyeti<\/figcaption><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-why-is-customer-satisfaction-important\"><strong>M\u00fc\u015fteri Memnuniyeti Neden \u00d6nemli?<\/strong><\/h4>\n\n\n\n<p class=\"translation-block\">Ba\u015far\u0131l\u0131 Sosyal CRM \u2018in sonucu memnuniyettir. <strong>Sosyal medya m\u00fc\u015fteri ili\u015fkileri<\/strong> sayesinde kurumlar sosyal m\u00fc\u015fterilerin memnuniyeti sa\u011flanmaktad\u0131r. G\u00fcn\u00fcm\u00fczde firmalar i\u00e7in sadece \u00fcretim yapmak yeterli de\u011fildir. \u00dcretimden ambalaja, t\u00fcketiciye ula\u015ft\u0131r\u0131lmas\u0131na kadar her noktada m\u00fc\u015fteri ile etkile\u015fim halinde olunmaktad\u0131r. Bu etkile\u015fimin sa\u011flad\u0131\u011f\u0131 faydalar aras\u0131nda ise:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Kullan\u0131c\u0131lar\u0131n yorumlar\u0131n\u0131 sosyal medya platformlar\u0131nda payla\u015fmas\u0131 son derece \u00f6nemli bir geribildirim kayna\u011f\u0131d\u0131r. Bu sayede firmalar sadece kendi veritabanlar\u0131ndan yararlanmay\u0131p ayn\u0131 zamanda da sosyal medya verilerini de kullanarak de\u011ferlendirme yapabilirler.<\/li><li>\u0130\u015fletmenin veriminin artmas\u0131n\u0131n yan\u0131 s\u0131ra m\u00fc\u015fteri ili\u015fkilerinin de karl\u0131 bir hale gelmesini sa\u011flamaktad\u0131r.<\/li><li>M\u00fc\u015fterilerin taleplerinin kar\u015f\u0131lanmas\u0131 sa\u011flanarak marka itibar\u0131n\u0131n korunmas\u0131 desteklenir.<\/li><li>Kriz durumlar\u0131nda, \u00f6n alma i\u015flemi sayesinde krizin b\u00fcy\u00fcmesinin \u00f6n\u00fcne ge\u00e7ilebilmektedir.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Yaz\u0131l\u0131m \u00c7\u00f6z\u00fcmleri<\/strong><\/h4>\n\n\n\n<p class=\"translation-block\">Sosyal medya bir\u00e7ok markan\u0131n kendini do\u011fru bir \u015fekilde t\u00fcketiciye aktarabilmesini ve onlar\u0131 ikna edebilmesini sa\u011flamaktad\u0131r. <strong>Sosyal medya m\u00fc\u015fteri ili\u015fkileri<\/strong> sayesinde de h\u0131zl\u0131 geribildirimler ile t\u00fcketici nabz\u0131 tutulmakta ve geli\u015fmi\u015f de\u011ferlendirmeler yap\u0131labilmektedir. B\u00fct\u00fcn bu karma\u015f\u0131k i\u015flemleri kolayca y\u00f6netmek i\u00e7in sosyal medya d\u00fcnyas\u0131n\u0131 kontrol alt\u0131na alabilen ileri seviye teknolojiler bulunmaktad\u0131r. Bu kapsamda <strong><a href=\"https:\/\/convoplus.com\/tr\/\" target=\"_self\">ConvoPLUS<\/a><\/strong>, benzersiz \u00f6zellikleri ile sosyal medya CRM ara\u00e7lar\u0131n\u0131 kullanan firmalar\u0131n ba\u015far\u0131l\u0131 ileti\u015fim sa\u011flanmas\u0131na katk\u0131da bulunmaktad\u0131r. Firmalar i\u00e7in <strong>sosyal CRM<\/strong> kavram\u0131n\u0131 benimsemek ve uygulamak uzun vadede ba\u015far\u0131y\u0131 ve memnuniyeti getirecektir. Elbette kurumsal ileti\u015fimi sosyal medya \u00fczerinden ilerletmek zordur. Ancak ConvoPLUS size zeki \u00e7\u00f6z\u00fcmler sunan ve kullan\u0131c\u0131 dostu bir tasar\u0131mla hizmet sa\u011flamaktad\u0131r. Ayr\u0131ca kurumsal haf\u0131zay\u0131 olu\u015fturmakta ve ayr\u0131nt\u0131l\u0131 raporlama se\u00e7enekleri ile karar alma mekanizmalar\u0131n\u0131n i\u015flevine katk\u0131 sa\u011flamaktad\u0131r.<\/p>","protected":false},"excerpt":{"rendered":"<p>Social media customer relationship management allows companies and brands to directly communicate with their customers. However, in the service factor, which is one of the most important necessities of social [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[79],"tags":[],"class_list":["post-5749","post","type-post","status-publish","format-standard","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Successful Social CRM = Customer Satisfaction - ConvoPLUS | Social CRM Platform<\/title>\n<meta name=\"description\" content=\"A successful social CRM strategy is a coordinated effort between an organization&#039;s marketing, sales, customer service, and Social CRM Software\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/convoplus.com\/tr\/successful-social-crm-customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Successful Social CRM = Customer Satisfaction - ConvoPLUS | Social CRM Platform\" \/>\n<meta property=\"og:description\" content=\"A successful social CRM strategy is a coordinated effort between an organization&#039;s marketing, sales, customer service, and Social CRM Software\" \/>\n<meta property=\"og:url\" content=\"https:\/\/convoplus.com\/tr\/successful-social-crm-customer-satisfaction\/\" \/>\n<meta property=\"og:site_name\" content=\"ConvoPLUS | Social CRM Platform\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/plusconvo\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-27T02:49:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-29T22:29:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/HD_M194_05-1024x683-1.jpg\" \/>\n<meta name=\"author\" content=\"3e5medya\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@plusconvo\" \/>\n<meta name=\"twitter:site\" content=\"@plusconvo\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"3e5medya\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/convoplus.com\\\/de\\\/successful-social-crm-customer-satisfaction\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/convoplus.com\\\/de\\\/successful-social-crm-customer-satisfaction\\\/\"},\"author\":{\"name\":\"3e5medya\",\"@id\":\"https:\\\/\\\/convoplus.com\\\/en\\\/#\\\/schema\\\/person\\\/1a03d6a14712e742c205adbdda43c2de\"},\"headline\":\"Successful Social CRM = Customer Satisfaction\",\"datePublished\":\"2021-08-27T02:49:58+00:00\",\"dateModified\":\"2021-08-29T22:29:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/convoplus.com\\\/de\\\/successful-social-crm-customer-satisfaction\\\/\"},\"wordCount\":639,\"publisher\":{\"@id\":\"https:\\\/\\\/convoplus.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/convoplus.com\\\/de\\\/successful-social-crm-customer-satisfaction\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/convoplus.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/HD_M194_05-1024x683-1.jpg\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"tr\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/convoplus.com\\\/de\\\/successful-social-crm-customer-satisfaction\\\/\",\"url\":\"https:\\\/\\\/convoplus.com\\\/de\\\/successful-social-crm-customer-satisfaction\\\/\",\"name\":\"Successful Social CRM = Customer Satisfaction - 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