{"id":5757,"date":"2021-08-27T15:29:08","date_gmt":"2021-08-27T12:29:08","guid":{"rendered":"https:\/\/convoplus.com\/?p=5757"},"modified":"2021-08-29T23:04:10","modified_gmt":"2021-08-29T20:04:10","slug":"social-crm-best-practices","status":"publish","type":"post","link":"https:\/\/convoplus.com\/tr\/sosyal-crm-ekibi-yonetimi\/","title":{"rendered":"Sosyal CRM Uygulamalar\u0131 ve Ekip"},"content":{"rendered":"<p class=\"translation-block\">Sosyal CRM'in, sosyal medya y\u00f6netimi ile birlikte y\u00fcr\u00fct\u00fclmesi marka ileti\u015fiminin g\u00fc\u00e7lenmesine ve marka olarak \u00e7evrimi\u00e7i varl\u0131klar\u0131n geli\u015fimine katk\u0131 sa\u011flar. Sosyal medya art\u0131k g\u00fcn\u00fcm\u00fcz d\u00fcnyas\u0131nda firmalar\u0131n ve markalar\u0131n zaten olmazsa olmazlar\u0131 aras\u0131nda yer almaktad\u0131r. Kullan\u0131c\u0131 say\u0131s\u0131n\u0131n \u00e7ok olmas\u0131 da bir\u00e7ok marka i\u00e7in f\u0131rsatlar d\u00fcnyas\u0131n\u0131n kap\u0131s\u0131n\u0131 aralamaktad\u0131r. Bu do\u011frultuda da Sosyal M\u00fc\u015fteri\u2018yi \u00f6nemseyen marka stratejileri uygulanmaktad\u0131r.<\/p>\n\n\n\n<p>Sosyal medya platformlar\u0131nda s\u00fcrekli bir etkile\u015fim olmas\u0131, pazarlama stratejileri a\u00e7\u0131s\u0131ndan \u00f6nemli bir yer haline gelmesini sa\u011flam\u0131\u015ft\u0131r. B\u00fcy\u00fck, k\u00fc\u00e7\u00fck ya da orta \u00f6l\u00e7ekli bir\u00e7ok firman\u0131n ve de markan\u0131n aktif bir \u015fekilde sosyal medya kullan\u0131m\u0131 mevcut. Fakat sosyal medya ileti\u015fim stratejisi, \u00f6l\u00e7\u00fcmleme, m\u00fc\u015fteri memnuniyeti ve i\u015f s\u00fcre\u00e7leri gibi konularda sorunlar\u0131n ya\u015fanmas\u0131na engel olmamaktad\u0131r. Bunun nedeni ise hala pek \u00e7ok firman\u0131n, sosyal medya platformlar\u0131n\u0131 pazarlama, sat\u0131\u015f ve m\u00fc\u015fteri hizmetlerinden ba\u011f\u0131ms\u0131z olarak alg\u0131lamas\u0131d\u0131r.<\/p>\n\n\n\n<p>Sosyal medya y\u00f6netimi, halkla ili\u015fkiler ya da pazarlama departmanlar\u0131na ba\u011fl\u0131d\u0131r ve bu departmanlarda g\u00f6revli ki\u015filer, sosyal medyada \u015firketin alg\u0131s\u0131n\u0131 y\u00f6netebilecek yetkinliklere sahiplerdir. Fakat verilere ya da y\u00f6netsel sistemlere eri\u015fime sahip olmad\u0131klar\u0131 i\u00e7in de genel olarak reklam y\u00f6netimi ve i\u00e7erik payla\u015f\u0131mlar\u0131 ile s\u0131n\u0131rl\u0131 kalacak \u015fekilde \u00e7al\u0131\u015fmalar\u0131n\u0131 y\u00fcr\u00fctmektedirler.<\/p>\n\n\n\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/convo-technology.jpg\" alt=\"social media and social CRM software\" class=\"wp-image-5759\" width=\"605\" height=\"281\" srcset=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/convo-technology.jpg 1000w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/convo-technology-300x139.jpg 300w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/convo-technology-768x356.jpg 768w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/convo-technology-18x8.jpg 18w\" sizes=\"auto, (max-width: 605px) 100vw, 605px\" \/><figcaption>Sosyal Medya ve Sosyal CRM Yaz\u0131l\u0131m\u0131<\/figcaption><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-why-is-there-a-need-for-a-separate-department\"><strong>Neden ayr\u0131 bir departmana ihtiya\u00e7 var?<\/strong><\/h4>\n\n\n\n<p class=\"translation-block\">Sosyal CRM y\u00f6netiminin sosyal medyan\u0131n ruhuna ve ekip \u00e7al\u0131\u015fmas\u0131na uygun bir yaz\u0131l\u0131mla y\u00f6netilmesi gerekmektedir. \u00c7\u00fcnk\u00fc do\u011fru ileti\u015fim, ancak ve ancak do\u011fru s\u00fcre\u00e7 y\u00f6netimi ile m\u00fcmk\u00fcnd\u00fcr. Bir <strong><a href=\"https:\/\/convoplus.com\/tr\/\" target=\"_self\">Social CRM Yaz\u0131l\u0131m\u0131<\/a><\/strong> olan <strong>ConvoPLUS<\/strong>\u2018\u0131n kullan\u0131c\u0131lar\u0131 taraf\u0131ndan be\u011fenilmesini ve tavsiye edilmesini sa\u011flayan en \u00f6nemli etken de budur. Ne de m\u00fc\u015fteri ili\u015fkileri kurumsal tak\u0131m oyunudur ve yaz\u0131l\u0131m bu tak\u0131m\u0131n en \u00f6nemli oyuncular\u0131ndan biridir.<\/p>\n\n\n\n<p class=\"translation-block\">Ancak m\u00fc\u015fteri memnuniyetinde ba\u015far\u0131ya ula\u015fmak sadece yaz\u0131l\u0131mla m\u00fcmk\u00fcn olamaz. Do\u011fru yaz\u0131l\u0131m elbet \u00f6nemlidir ama do\u011fru ekiple birle\u015fti\u011finde g\u00fczel sonu\u00e7lar\u0131n \u00e7\u0131kmas\u0131 sa\u011flan\u0131r. Sosyal Medya ve Sosyal CRM ayr\u0131 bir departmanda \u00f6zel ekipler taraf\u0131ndan takip edildi\u011finde \u00e7ok faydal\u0131 sonu\u00e7lar olu\u015fmaktad\u0131r.<\/p>\n\n\n\n<p class=\"translation-block\">D\u00fcnyaca \u00fcnl\u00fc bir \u00e7ok marka \u00f6zellikle Sosyal CRM ekibini tamamen ayr\u0131 bir yap\u0131lanma olarak kurgulamaktad\u0131r. Sosyal CRM Uzmanlar\u0131 \u00f6zel olarak se\u00e7ilmektedir. Bunun en temel sebebi, sosyal medya m\u00fc\u015fteri ili\u015fkilerinde \u00e7al\u0131\u015facak ki\u015filerin, konsantrasyonunun sosyal medyada olmas\u0131 gerekmesidir. Konu sadece cevaplama olarak g\u00f6r\u00fclemez; g\u00fcndem izleme, dijital platformlardaki geli\u015fmeleri takip etme, toplumsal hassasiyetleri kontrol etme\u2026 Nitekim bir \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fan\u0131n\u0131n riskleriyle, sosyal medyada payla\u015f\u0131m bireyin olu\u015fturabilece\u011fi riskler birbirinden \u00e7ok farkl\u0131d\u0131r. Kurumsal itibar\u0131 olu\u015fturmak y\u0131llar s\u00fcrmekte iken, kayb\u0131 anl\u0131k olabilmektedir. Bu da riske at\u0131labilecek bir konu de\u011fildir.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><meta charset=\"utf-8\"><strong>Sosyal Medya CRM Raporlar\u0131<\/strong><\/h5>\n\n\n\n<p class=\"translation-block\">Bunun yan\u0131nda <strong>Sosyal CRM raporlar\u0131<\/strong> da geleneksel m\u00fc\u015fteri ili\u015fkilerinin raporlar\u0131ndan ayr\u0131 olarak analiz edilmelidir. En basitinden, bir telefon g\u00f6r\u00fc\u015fmesi birebir ileti\u015fim ortam\u0131 olarak analiz edilmeliyken; kurumun sosyal medya hesaplar\u0131ndan payla\u015f\u0131lan her c\u00fcmle, birbirinden ba\u011f\u0131ms\u0131z izleyicilerin seyrine ve kat\u0131l\u0131m\u0131na a\u00e7\u0131kt\u0131r. Ayr\u0131ca payla\u015f\u0131lan her bilgi kal\u0131c\u0131l\u0131\u011fa sahiptir ve ba\u015fkalar\u0131 taraf\u0131ndan kolayca farkl\u0131 ki\u015filere ta\u015f\u0131nabilir. B\u00f6ylesi bir ortam\u0131, klasik y\u00f6ntemlerin i\u00e7inde analiz etmek m\u00fcmk\u00fcn de\u011fildir. \u00d6zel departman ihtiyac\u0131n\u0131 ortaya koyan bir konu da budur.<\/p>\n\n\n\n<p>Sosyal medya y\u00f6netimi ve dijital m\u00fc\u015fteri ili\u015fkileri ekibi i\u00e7in \u00f6zelle\u015ftirilmi\u015f ve yetkilendirilmi\u015f ayr\u0131 bir departman bir \u00e7ok avantaj sa\u011flamaktad\u0131r.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Our-Team-Illustration-1-1024x683.png\" alt=\"Sosyal CRM Uygulamalar\u0131 ve Ekip\" class=\"wp-image-5764\" width=\"-583\" height=\"-389\" srcset=\"https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Our-Team-Illustration-1-1024x683.png 1024w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Our-Team-Illustration-1-300x200.png 300w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Our-Team-Illustration-1-768x512.png 768w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Our-Team-Illustration-1-1536x1024.png 1536w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Our-Team-Illustration-1-18x12.png 18w, https:\/\/convoplus.com\/wp-content\/uploads\/2021\/08\/Our-Team-Illustration-1-450x300.png 450w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption>Sosyal CRM Uygulamalar\u0131 ve Ekip<\/figcaption><\/figure><\/div>\n\n\n\n<h5 class=\"wp-block-heading translation-block\">Sosyal CRM Ekibinin Avantajlar\u0131:<\/h5>\n\n\n\n<ul class=\"wp-block-list\"><li>Sosyal verilerin \u00e7ekilmesi ve bu verilerin \u0131\u015f\u0131\u011f\u0131nda t\u00fcm bulgular\u0131n departmanda bulunan ekip taraf\u0131ndan ula\u015f\u0131labilir hale gelmesi. B\u00f6ylece olduk\u00e7a etkili t\u00fcketici profilleri olu\u015fturulmas\u0131 sa\u011flanacakt\u0131r.<\/li><li>Sosyal dinleme ara\u00e7lar\u0131n\u0131n y\u00f6netsel sistemlere ba\u011flanmas\u0131 ile anl\u0131k olarak sorunlar tespit edilerek \u00e7\u00f6z\u00fclmektedir. Bu sayede hem hizmet hem de destek, t\u00fcketici di\u011fer ileti\u015fim yollar\u0131n\u0131 denemeden do\u011frudan y\u00f6netilebilmektedir.<\/li><li class=\"translation-block\">Sosyal CRM\u2019de trend takibi, marka de\u011feri ve yeni m\u00fc\u015fteri kazan\u0131m\u0131 gibi pek \u00e7ok pazarlama hedefi i\u00e7in veriler ve analizler bulunmaktad\u0131r.<\/li><li class=\"translation-block\">T\u00fcketicilere \u00e7evrimi\u00e7i h\u0131zl\u0131 destek vermek, yeni t\u00fcketici ku\u015fa\u011f\u0131n\u0131n \u00f6nem verdi\u011fi konular\u0131n ba\u015f\u0131nda geliyor. Bu sebeple bu anl\u0131k destekler bir\u00e7ok marka i\u00e7in on derece \u00f6nem arz ediyor. H\u0131zl\u0131 hizmet sunulmas\u0131, m\u00fc\u015fteri memnuniyetinin korunmas\u0131 \u00e7al\u0131\u015fmalar\u0131 ile t\u00fcketicilerin markalara kar\u015f\u0131 tutumlar\u0131n\u0131 pozitif y\u00f6nde etkileyecektir. Bu sebeple de Sosyal CRM ekibinin departmanla\u015f\u0131p, kendine ait bir mekanikte \u00e7\u00f6z\u00fcm sunabilir olmas\u0131 faydal\u0131 bir se\u00e7enektir.<\/li><li>Kurum k\u00fclt\u00fcr\u00fcn\u00fcn gelece\u011fe aktar\u0131m\u0131 kolayla\u015f\u0131r ve s\u00fcrd\u00fcr\u00fclebilir dijital ileti\u015fim s\u00fcre\u00e7leri olu\u015fturulabilir.<\/li><li>Kurum reflekslerinin geli\u015fmesi sa\u011flan\u0131r ve kriz y\u00f6netiminde verimlilik artar.<\/li><\/ul>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>When carried out together with social CRM, Social media support the strengthening of the brands\u2019 representation in the virtual environment and the development of brands\u2019 online assets. In today\u2019s world, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[79],"tags":[],"class_list":["post-5757","post","type-post","status-publish","format-standard","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Social CRM Best Practices and Team - ConvoPLUS | Social CRM Platform<\/title>\n<meta name=\"description\" content=\"Build up Your Social CRM Best Practices with perfect social CRM Team. | Manage your e-customer with ConvoPLUS&#039;s integrated social media CRM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/convoplus.com\/tr\/social-crm-best-practices\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Social CRM Best Practices and Team - 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