When carried out together with social CRM, Social media support the strengthening of the brands’ representation in the virtual environment and the development of brands’ online assets. In today’s world,

Social media customer relationship management allows companies and brands to directly communicate with their customers. However, in the service factor, which is one of the most important necessities of social

What Is Social CRM? Social CRM (Social Media Customer Relationship Management) is a concept that emerged with the combination of traditional customer relationship management and social media platforms such as LinkedIn,

Social media customer service allows mutual interaction as being one of the important elements in public relations. It improves the brand values of the companies. Social CRM needs emerged as

Social CRM The existence of social media affected all marketing and sales processes. Customer relationship services affected from this a lot and